Regional West Medical Center

This is for the web site only. It’s one of the worst I’ve ever encountered. I’ve tried unsuccessfully to sign up for the patient portal. You can sign in but not sign up. This is an area that needs to be the most friendly and is just a joke. Get a new tech group!!

Wish to give a negative star rating unfortunately that's not a option. Terrible service offered at this place. They will send the bills without appropriate explanation of charges. Billing customer service is a joke. Many times it's so tough to reach them. If you are fortunate to reach them, they may hang the calls halfway through the dialogue. Do you know, they even send the bills to collection agency without notifying the customer. Only the ill-fated and unfortunate people will land on their services to screw-up their credit history and peace of mind. I strongly suggest all those who received bills from them, please check your credit history, as they may send your bills to collection without your consent or notice.

I gave two stars because the specialty docs we have seen are great. So far between my husband and I, we have seen GI, Orthopedic, and Pulmonary. The hospital and it's billing practices, well, I'm shocked the hospital is still in business. I'm orginally from Alaska where our healthcare is sort of a joke anywhere outside of Anchorage, and this place makes me incredibly homesick. We have one of the best insurance policies in the nation. Even with that said they charge so much for services! Therefore, whatever they "guesstimate" your insurance won't cover, they charge you upfront BEFORE you even receive the services. They tried to make my husband pay almost $600 upfront just to get his MRI, before he could even walk in to get it done. He canceled on them, and they lost a patient. They sent me a bill, saying I owed additional money for my pulmonary testing, after I paid $240 upfront to have the test done (the gentleman who did the test was great). I called and argued it, and low and behold, they actually owed me money back! They also seem to charge a hell of a lot more than anyone would charge you in Colorado as well. If you need a specialty clinic, imaging, etc, save yourself the time and money and just drive over to Denver. We have personally moved all of our care over to there.

# 5 STARS. My experience with Dr Haque and the Spine Center was amazing. I was treated with respect and was pleased with my care and surgery. I was in the hospital four days and the nursing staff was caring and present. I had an emergency and return to surgery were the staff and my doctor proved Regional West can and will deal with an emergency situation. I have absolutely no complaints about my care and treatment at Regional West. # 5 Stars.

This hospital has literally ruined the last 9 years of my life. All they could do was throw pain killers at me without regard to other treatments. They have ruined m me physically, mentally and financially. All because RWMC choose not to get me help, not me.