Renown South Meadows Medical Center

My husband having severe pain caused by a kidney stone blocking urine July 1, 2019. The ER nurse, doctor and nursing assistant provided compassionate Care with competence, keeping us updated on testing schedule and results. He received the same quality of care and communication once he was transferred to the surgical floor. The pre op staff were amazing in offering regular reassurance and updates as we waited for the surgeon, who was late due to an emergency surgery at another hospital. I recommend Renown South Meadows ER and Medical Center.

The wait time for Lab work midday is abysmal. I observed one lady saying she was leaving because she had waited over 1:20 minutes. I’ve been here :45 minutes. The people are professional and nice. They just seemed mythological or bogged down at this time.

August of 2019 I went to the emergency dept. I have heart issues and this day had a serious water retention problem. I have Senior Care Plus Rx Enhanced. I'm not sure what my part of the bill might be but the service was literally fantastic. I was helped mon , tues, and wed, AND Maybe they changed chefs but the food very good. Maybe my insurance is just a little better than other people on here. Hannah,Renee,Melissa,Danielle,Alejandrina,Stephanie,Nick,Marmi,Andres Jaclyn and Alicia were just some of the names I remembered.

My husband spent 4 days here after an ER visit. The ER staff was good but after my husband was admitted that's where the experience went downhill and in a hurry. The day time nursing staff was absolutely awful. They spent more time socializing than caring for patients. I literally had to run them down countless times to get answers and forget trying to speak to a doctor. My husband was admitted for over 24 hours before a doctor was even assigned to him! How in the world this slipped passed the nursing staff is beyond me but it is completely unacceptable. Had I not been there as his advocate God only knows how long he would have been there unnecessarily. The food was so bad that I wouldn't even expect my dog to eat it let alone a sick human. So I brought in his meals daily so he could eat. Now, as if this experience wasn't bad enough it got even worse a week or so ago. We received and paid EVERY bill from Renown, or so we thought. My husband gets a call from a bill collector for an outstanding balance of $800 from this same visit. The collector even told him she could see where the original bill was sent to the wrong address and WE NEVER RECEIVED it! But we received every other bill just fine. They made no attempt to resend the bill, call, email nothing, instead sent it straight to collections. Thankfully it's not showing on his credit report because if it was I would be taking a heck of a lot more actions instead of this review. So we'll pay that last bill, and if we ever need health care services again, we will drive HOURS to another facility instead of going to this hell hole.

Had a great experience in the ER. The staff got me in immediately and was super accommodating. My discharge charge nurse, Peggy, explained everything I had questions about and was absolutely wonderful!