Some of the staff at this hospital was nice and helpful, some was not. I could give the benefit of the doubt but it was noon so everyone should have been refreshed. Customer service could use some brushing up on. I arrived in an ambulance and the experience could have been better. I was not dying but again, with arriving in an ambulance, my experience could have been better. The wait time was ridiculous. If you can avoid going to an emergency room, I would recommend avoiding it. It was other people in the waiting room complaining to staff about the long wait times also. The hospital is a typical hospital, I do feel I was cared for adequately. I just feel maybe getting nice staff, more doctors so the wait time is cut a bit and/or giving patients updates on their status would have made the experience better. But again, this is a typical hospital and I did get the care that I went there for. If there is an absolute emergency, yes, you will get taken care of here. The facility was nice and clean.