Riverside Medical Center
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feedback about Riverside Medical Center
They were a contributing factor to my daughter's death!!! Dr. Chatrath and his staff were allowed to turn my daughter away from her Vivitrol treatments that was covered by my BCBS great insurance that kept her clean and in recovery! We were told after over 15 years of being patients they will no longer except her as a patient IN A LETTER and turned their backs on her and my family for help! We tried reaching out to board members or anyone who would listen or talk to AND NEVER EVEN RECEIVED a single call back!!! Obviously no care at this hospital ITS ALL ABOUT MONEY. My family, family members and friends I've talked to have already begun finding BETTER doctors and I will continue to spread my word about this hospital TO EVERYONE....
(Continued from last post)
Somehow I was led back to the room and was cornered by four nurses and multiple security blocking the door I WAS SO SCARED :-(
I was just trying to explain my frustrations and ask for help when the nurse on my left grabbed my arm and began taking the IV out. I had my phone in my hand and I tried to take some pictures. *Beware the picture below is very graphic* They started yelling that I couldn’t take pictures and I said I had to take pictures as blood started gushing out of my arm and onto the floor because of being jerked around by RN TIM BROWN and now whoever this nurse was at my arm. My 14 month old watched in horror as nurses tried holding his mother down to take an IV out while blood spilled onto the floor.
When they finally left ( without a word) a woman named Ginger appeared at the door and said she was with Social Sevices. She apologized for what happened to me and explained JR had been a rough morning in the ER. She was an Angel and found me the ONLY taxi available to bring me back to my truck, 26 miles away.
PLEASE. If you care AT ALL about your well-being, or that of a loved one, NEVER come to this ER...
UPDATE * the picture I am trying to post is so graphic google won’t let me upload it...you can see my car seat, the nurse (no face) holding my arm taking the IV out of my arm and TONs of blood dripping onto the floor.
Great people here! Lots of top notch nurses& doctors
It's a good local hospital with good doctors and staff. Always updating the facility to beter accommodate of help the patients.
The ER has slightly improved since 2016, but they still have a lot of work to do. Like not hiring staff that laugh in groups. I visited the ER twice in 2017 once for myself for a chronic, lifelong illness and once for an acute issue for my child and both times there were groups of nurses laughing. One group of 3 even "whispered" 'shh there she is' when I was going to the bathroom - I even looked around and no one else was there besides me and the group of nurses. How rude, I hadn't done anything wrong! Trust me, if I did I'd own up to it. This was the visit when I was there for my son!!! Unbelievable.
Though they have improved, I still highly recommend St Mary's ER, it may not be "state of the art" but they actually help you!
I added photos of Riversides Christmas decorations to show they have the money to decorate nicely, yet still can't figure out how to give good emergency care.
As for other departments; Special surgical, OB, radiology they are all 5 stars which is why I didn't give this an even lower score. I've heard so many horror stories from others in the ER, so it's not just me. I really hope they start caring more about people coming in for emergency situations! In my opinion, 99% of people going to the ER don't want to be there, they just don't know what else to do! Have some compassion!