Roper Hospital

Overall i am very satisfied with the level of care my father received while at Roper Hospital. The doctors made themselves available to answer questions. The nurses were great. Only issue i had was the valet people out front were very rude but other than that i have no complaints.

I was schedule for a X-ray and CT scan at Roper St Francis. Prior to the hospital called me and told me that my copay would be $254. I gave them my credit card. They charged my credit card on a June 20. I did my X-ray on June 3 and CT scan June 10. Both experiences were very good. Staff at hospital very good. In July I started receiving bills for the X-ray. One for $386. After paying $254 up front I wondered why another bill. I called Roper Customer Service but was told that the computers were down. I then called my insurance company. They said that they had received the bill for the X-ray and paid it. They had not receive the CT scan bill. When telling about my receiving bills from hospital I was informed that my total copay for both procedures should be $48. Also they would call the hospital to investigate. The reason for this review is I wonder if others go through an experience with Roper or any hospital and just pay the bill without questioning. My opinion is that Ropers finance department is not very good or billing on purpose. My advise is to call your insurance company when you receive a bill from any hospital that you receive care.

Update: So I called the number the respondent to this review asked me to. It was the main switchboard at the hospital. The operator did not have a clue who Sherry was. I rest my case! As both a breast/lung cancer survivor, I've had many surgeries in the past. In addition, I've survived being hit by a van and being ran over. My experience with health care services is vast. And I can say without a doubt, this is the worst hospital I've been in. While there are many reasons for this opinion, the two biggest were that I was over anesthesized causing me to be sick for days. The recovery room nurse was the rudest I've ever met! Her obvious intention was to get me out of there as quickly as possible. The fact that I was vomiting in the valet line says enough. To add insult to injury, I was given a RX for nausea in pill form! I would never use this hospital again.

ER Doctor (Louis) was so kind! He had a mission to get me feeling better. I truly am thankful for his compassionate care!!❤️

I wouldn't give them 1 star if I could. Employees always standing around never tell you any info and like to keep you as long as possible and make you do test that has nothing to do with why you are there so they can run your insurance up. Wouldn't recommend to anybody