Saint Lukes Northland Hospital
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feedback about Saint Lukes Northland Hospital
I have had a terrible experience with Labor and delivery. Had to go to another hospital for a second opinion on how I was feeling and got much better care there. Feel like they don’t take me seriously here. Heard plenty of good reviews on them before but now since they are going through changes don’t feel like I’m getting the care I should.
AVOID THE ER. Currently no bathroom “near” the ER waiting room. Went in with food poisoning. Receptionists were too busy eating to greet me properly. After explaining that I was too ill to stay in the waiting room, I went looking for a bathroom. I spent most of my 4 hour wait in there. Someone called security on me for being in the bathroom too long (sick). Finally get to the back.. everyone is on a computer; not much apparent help being given to any single patient. My nurse was nasty / rude and shoved an IV into my arm aggressively and painfully. The doctor showed up (in a rush and that’s fine) and told me they we’re going to run some tests. Never returned to check me “out” or explain any results. Hateful nurse returned. Room was so cold that my fingers and toes were blue. Not offered anything to ease my discomfort beyond Zofran (nothing to drink, no blanket, etc). Only one IV was administered (when it should have been multiple). No fitted sheet on the bed (gross). Miserable experience. No excuse for this. Seems like not enough nurses or doctors were available and everyone was run ragged and miserable. Awful and uncomfortable experience. Nonexistent patient-oriented service here. No smiles, no comfort, minimal explanations. I’ve had better hospital experiences abroad. They should be ashamed of themselves.
My mother in law came in thru the ER and was admitted and in her room in less than 3 hours! The patient rooms are nice and large and the nurses were very caring and compassionate. All staff were very helpful and friendly.
WISH I NEVER WENT HERE!!! I liked my nurse. But, was never put in a room. I was put on a bed in the hallway! NO privacy, people walking by. NEVER go here for emergency. I'm also getting a second opinion. 👎👎
The labor and delivery staff, manager and physician were great! They provided constant education and compassionate care to my daughter as she had her 1st baby. Couldn't be more grateful for the amazing team there at SLN Maternity unit.