Salem Va Medical Center
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feedback about Salem Va Medical Center
Building 7 katherin Donaldson is extremely unprofessional, rude and unhelpful. She has a disgusting attitude and and does not follow the rules of her job. My family met all the qualifications of a program and she refused to help us deciding to help people she personally felt were more in need though they did not need to qualifications. She is impossible to get in contact with so if she manages your case you will Have to meet with someone who is uniformed about your case. On our first appointment with her she sat up and complained non stop about her co workers. Completely unprofessional.
Sad, took my 84 year old mom in to get her transferred from the VA in West virginia to the VA here in Salem.
After spending a few hours in there 1 year ago we found out nothing was done. Tried to get mom an eye appointment and they said they have no record of her.
I was told we need to bring all her info now to prove she is a veteran. Apparently there is no system which connects VA offices state to state. And yes, she has a VA card with her info and picture on it.
My biggest problem in all of this is that she would never be able to navigate this system alone.
She was a marine in the 50's. She was a strong woman. Now they are taking advantage of her age by putting up so many road blocks that without me she wouldn't get the care she deserves.
I was transferred 4 times this morning until I reached someone who hopefully knows what hes talking about.
We'll go back and spend another couple of hours there.
Spent 3 days there in last week with my husband. Busy ER, moved patients through, helped us so much. Returned for appointment and again to er. Quick diagnosis after testing. Met 4 physicians, all caring, thorough, look at patient, not computer. Staff very nice, responsive to phone calls. Thank you for access to a well run facility. Now that's the way to run a railroad. In appreciation.
I can't say enough about this VA hospital. I transferred my health care from Richmond, VA Veterans Hospital to Salem VA when we moved. OMG Salem VA is the best VA Hospital I have used and I have so far used, Hampton, Richmond and now Salem. At Salem you are treated like a member of their family. If I had any complaint it would be that Orthopedics said I was in need of a knee cap replacement but they had a very long waiting list and had no idea how many months it would be before I could have the surgery. At my age I don't know how long I have left on this Earth to await knee surgery.
I'm a female veteran and can't sing enough praise for this facility. I received services here as a travel vet, as I don't live here but am in the area for a few months. It took one week to get my initial appointment. In the following month my condition was diagnosed, treatment plan developed and surgery performed. In one month. I never waited longer than 10 minutes at each appointment. They are amazing here! My gynecologist, Dr. Pasley is very good. I highly recommend him for female care. Overall, this VA is awesome.