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feedback about Salem Va Medical Center
Let me begin by saying I am a retired veteran, with great private insurance, so going to the Salem VAMC isn't a financial reason. Having been diagnosed with cancer, I have received numerous procedures from Xray, MRI, CT Scans, Stress tests, imaging, Lab work, oncology, surgical consults, operations, biopsy, etc... I have not 1 complaint (well, not totally true; parking sucks! So use the valet service) I have been treated with respect, kindness, everyone has been caring, thankful for my service and even had nurses pray over me. Of coarse some of the aesthetics of the facilities are well-worn; it services more patients in a year than all other local hospitals combined! I don't care if a wall needs painting when the equipment being used in that room is state of the art. I have not met one single rude staff member in any of the clinics there.
I wish they had patient wifi and more available private rooms, but that is of little concern when it comes to care and respect.
Thank you VAMC and staff members for all you've done for me and continue to do for me in the scariest battle of my career.
I was in the Emergency Room last Friday January 4th with a huge abscess with Cellulitis. I was in excruciating pain. The staff took very good care of me . I cannot remember the doctors names, but my nurse was Cindy. Thank you all so much for treating me with care and respect.
Sad, took my 84 year old mom in to get her transferred from the VA in West virginia to the VA here in Salem.
After spending a few hours in there 1 year ago we found out nothing was done. Tried to get mom an eye appointment and they said they have no record of her.
I was told we need to bring all her info now to prove she is a veteran. Apparently there is no system which connects VA offices state to state. And yes, she has a VA card with her info and picture on it.
My biggest problem in all of this is that she would never be able to navigate this system alone.
She was a marine in the 50's. She was a strong woman. Now they are taking advantage of her age by putting up so many road blocks that without me she wouldn't get the care she deserves.
I was transferred 4 times this morning until I reached someone who hopefully knows what hes talking about.
We'll go back and spend another couple of hours there.
Spent 3 days there in last week with my husband. Busy ER, moved patients through, helped us so much. Returned for appointment and again to er. Quick diagnosis after testing. Met 4 physicians, all caring, thorough, look at patient, not computer. Staff very nice, responsive to phone calls. Thank you for access to a well run facility. Now that's the way to run a railroad. In appreciation.
Building 7 katherin Donaldson is extremely unprofessional, rude and unhelpful. She has a disgusting attitude and and does not follow the rules of her job. My family met all the qualifications of a program and she refused to help us deciding to help people she personally felt were more in need though they did not need to qualifications. She is impossible to get in contact with so if she manages your case you will Have to meet with someone who is uniformed about your case. On our first appointment with her she sat up and complained non stop about her co workers. Completely unprofessional.