Scott &Amp; White Memorial Hospital
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feedback about Scott &Amp; White Memorial Hospital
ER staff are wonderful. Very professional but caring and attentive. We were traveling and had to go to the ER. When they discovered we were from out of town, they really went the extra mile to help us and make us comfortable. I highly recommend them if you need medical care.
So many people say nothing about their good experiences. So I thought i would contribute a positive review. Amazing ER doctors and nurses!! I was taken to an er room right away. After being admitted I met one of the nicest internal medicine doctors ever. I was given a room quickly on the cardiac floor with lots of nurses yet again waiting to provide excellent care. If you have an emergency, a real emergency not just a stomach ache, this is the place to go.
My mother in law is currently at this hospital and I’m grateful she is being moved from 2nd floor ICU. There were some good nurses, one I especially liked, Chantyle (?). Unfortunately, there was one that should NOT be a nurse, Kimberly. She wasn’t the assigned nurse but when I saw poop on a wedge laying right next to my mom in law, I ask if she could change it. She reluctantly got up and got a new one. When she pulled the old one out she gave no warning to the sleeping patient when she jerked it swiftly out from under her side and scared my mom in law. People like KIMBERLY do not need to be caring for helpless patients.
Pleasure to have the care my husband had from Baylor Scott and White Temple. Kendra,the nurse, was friendly, informative and helpful in every way. Doctor Allen gave us the best care he possibly could and taking the time to explain every procedure during and after surgery. Patient and understanding. The rest of the staff also excelled with good humor and attention to the needs of the patients. Thanks for all you do. Ron Joseph
Scott & White has made changes recently and have taken the compassion out of caring and commercialized their system. When you call your clinic you are routed to a call center and they make the determination as to what care you will get. When you send a message to your doctor it is intercepted by a non-medical personnel and it may or may not get to your doctor. When you try and schedule an appointment a "non-medical" person may decide you do not need the appointment and cancel it on you. There is no longer an "Umbrella of Care". You are left repeating things over to your doctor, specialist, surgical doc when everything is in a system in front of them and available to be reviewed. You are just utterly lost in a system that no longer cares about putting patients first. I used to sing the praises of Scott & White but in the past 6 months they have made changes that make patient care a joke and no longer a priority. They have put more of the patient care in the hands of non-medical / call center personnel and you may or may not get what you need here. It's the luck of the draw when you call or send that message. They have this thing called "Speak Up" which is a joke. Who are you supposed to speak up to when you can get messages beyond administrative staff? I had experiences where even my Doctors orders were not granted due to the new front line staffing that have no medical degree? My issues had nothing to do with financial or insurance coverage just pure misinterpretation of a non-medical staff member who decide what you can and can't have done against medical advice. Then to top things off this is a teaching hospital and so at times you are treated as a medical dummy for them to practice on. If you have a lot of medical issues like I do and have not established care with Scott and White then I would run as fast as you can!