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feedback about Sherman Hospital
Had surgery this week and loved all my nurses. Cheryl, Debbie, Jennifer, Lynda, and others I cannot remember (sorry!) I was terrified for my first surgery but you all made me feel a lot better. You all go through so much everyday and to still have the empathy and support for your patients at the end of the day, amazes me. Thank you all for helping me.
I typically have had good experiences with Sherman, but I have been trying to schedule outpatient radiology with them for two 10 business days and have yet to get through or receive a returned call. Have left two messages as requested by the person who answered the phone. No doubt there’s a huge increase in scheduled tests before end of year, but it’s absolutely unacceptable to put clients off for this long to schedule. Will choose another provider moving forward.
Basing this review on my experience in Labor & Delivery and Mother/Baby. All of my nurses were incredible. From the moment I walked in until the time we were discharged, they were all wonderful. If I based this review on the lactation consultants, I would only be giving 1-2 stars. As a new mom and new to BF, let’s just say they made me feel terrible about myself because I didn’t know what I was doing. I ended up only wanting to stay 24 hrs because I didn’t want to deal with lactation again. Low and behold, I came home and was able to feed my baby unlike they had made me feel while in the hospital.
This hospital and the Advocate system is a billing nightmare. The last two times I have needed to go there (IN THE MIDDLE OF THE NIGHT WHEN NOTHING ELSE IS OPEN but waiting until morning wasn't a viable or wise option) they have billed my visit as non-emergent, meaning that instead of the expected and agreed upon visit copay, I get billed my copay, plus co-insurance for care and medications, PLUS a SEPARATE BILL FROM THE PHYSICIAN. While I have never had anything but kind treatment from the staff at this hospital, I CANNOT recommend it as a viable option for care. Take the extra drive and go to a non-Advocate hospital, unless you want to pay through the nose or it is a life-or-death situation.
Have to give this hospital the nurses and doctors a 5 🌟. They were very concerned with my daughters injury. They were very prompt, gave us more information than what we asked for. I would highly recommend this place if anyone is in need of a emergency.