Silver Cross Hospital and Medical Centers

My wife gave birth at Silver Cross yesterday and we had such a truly amazing experience that I had to write about it. A young nurse named Joelle made us feel extremely comfortable. She was so knowledgeable in her field, and she helped my wife through every step of the birthing process. It's not easy accepting everything you love in the hands of a stranger, but this nurse is truly selfless and amazing. Aside from being on call and having to come in for my wife unexpectedly being in labor, she called her brother to watch her kids so that she could stay by my wife's side AFTER HER SHIFT WAS OVER. I hope silver Cross realizes that they have an angel working for them. Thank you so much Joelle! We are so grateful for your hard work In the delivering of our baby. Huge thanks from both of our families!

My husband was in severe pain. He visited an ER at another hospital and they pacified the pain and sent him home. Later that evening the pain was back and had worsened. We went to Silver Cross emergency room where more comprehensive testing was performed and a very accurate diagnosis was reached in two hours. Staff was very courteous, friendly and respectful. I love this hospital.

The staff is rude, the wait time for anything is extremely long and when you need something everyone is there to help but not looking to help. This was our first experience at Silver Cross and will probably be our last. And to think, my wife and I were going to have our child there. Nope!

A lady, Jennifer in billing department she wasn't nice on the phone. If I know everything I wouldn't have called and asked about my concerned billing that I have never received , I was just checking whether they have submitted my claim through my insurance yet or not. She just needs a big training going on here since I went through so many reviews they are all about rude staff!

Honestly, I do not know why “The new Silver Cross” is sooooo great. The staff is extremely rude and only care about getting you in and out... Silver Cross is all about $$$$$.... Oh well!!! Oh yeah I am contacting the State Medical Board.... Have your staff attitude adjusted!!!😡