Sky Ridge Medical Center

Surgery is never fun but my experience here was great! Have never had a surgery go so smoothly. Was concerned about checking in 2 hours early but it went so quick. Everyone was friendly and professional! Nursing staff was also amazing pre and post OP! Don't want surgery again but I'd come here if I have to!

My husband requested a copies of numerous medical images from Sky Ridge. He was informed that he could pick the discs up in 45 minutes. He was told to go in the main entrance to the desk when he arrived. We arrived at Sky Ridge approximately 4 hours after the request was made by telephone. The person at the desk informed us that they were very busy and it would take about 10 minutes for us to receive the discs. We waited approximately 1 hour. Finally, a person(Sky Ridge name tag said"Theresa R. HIM Specialist") came to us and took us to an office a few feet from where we had been waiting. It took about 30 seconds for my husband to complete the release form and about 10 seconds for Theresa R, HIM Specialist, to hand him the discs. This is horrible customer service extended to a patient. It would appear that this is an administrative function which was very poorly executed since the discs had been prepared about 3 1/2 hours before our arrival. I was informed that Barbara H. Howard is the Director of Health Information Management and that she is responsible for delivery of this poor customer service. During our long wait I noticed a number of individuals with Sky Ridge ID badges circling around the front dest and doing what appeared to be nothing while we waited for about a hour for a service that took less than 5 minutes. Definitely, changes need to be made to improve this process.

I called Sky Ridge Surgical Center prior to my procedure to get an estimate on what my cost would be and was told they couldn't provide that information until after the procedure. I went in to have the same surgery but in two spots. I did get billed for both spots from my surgeon because she had to double her work, so I'm good with that. And she provided her costs up front. However, I fail to understand how Sky Ridge can justify charging me DOUBLE for their facility fees. I was in the same operating room for UNDER AN HOUR and I'm getting charged $24,128. After I called the billing office they explained that if I only had surgery on one spot my cost would have been $12,064 (which is what my original bill was that I received in the mail). In that hour of my surgery, they did not have to bring in new equipment, staff, sanitize the room, NOTHING. And yet, because I had a second area addressed, they said it's perfectly LEGAL for them to double bill me for the room. I can't imagine what my costs would have been if I had been in an accident. I WILL NEVER EVER GO BACK TO SKY RIDGE and I will post/tell/warn as many people as I can to avoid getting a bill like I got.

Superb. Fantastic. It's honestly wonderful there considering I was there for the 8th surgery on one of my shoulders having a complete reverse replacement and it's a beautiful place. You can order whatever you want in the quantities you want from their menu any time if you feel like eating but it's actually good. I almost felt like I was in a really nice hotel I guess the ANA in Singapore might be comparable....again-considering it's a 'medical center' AKA hospital.
Thanks so much to everyone there you are fantastic and kind and I, at least, am very thankful for the work all of you do. I can't do it (obviously) and it takes special people to do this work.

I received excellent care at Sky Ridge for my unexpected surgery. The ER staff quickly relieved my pain, and the on call surgeon was attentive and efficient. During my hospital stay, every nurse, CNA, doctor and even housekeeper was kind, caring, and professional. Even the food was outstanding! I highly recommend Sky Ridge for your medical care needs.