I love the way the er is designed. There is a central room a joining all of the patient rooms allowing for maximum efficiency of doctors and nurses. A lot of thought was put in the design of the building and the staff everytime I have been there have been excellent and thorough.
I took my 8 month old here to be seen for a bladder issue and her not soiling diapers the last few days consistently and our pediatrician recommending a visit to the ER. After an X-Ray they found that she was pretty constipated and it was blocking her bladder from emptying. They wanted to do blood work and give her an IV which I was a little hesitant about and a suppository and a catheter to empty her bladder. The nurses were having a hard time finding her veins in either arm or wrist and told me that they needed to try before calling anyone from the neonatal unit because they will get mad. They were unsuccessful in their first attempt. Then another nurse came in who had a title something along the lines of "IV specialist". She then proceeded to poke her and jiggle the needed back and forth in both arms before I told her that was enough. As she was pulling the needle out she happened to hit a vein out of "luck" and they were able to get her blood for testing. Then comes the catheter, at this point I was already about to just walk out but I decided to give them the benefit of the doubt because I know I have had a hard time with small veins as a child. 2 different nurses attempted to get a catheter in while my daughter is screaming bloody murder. I told them that is enough and I am not okay with this and to stop. Although the staff was nice I am highly disappointed in their expertise and the fact that they would not call someone who specifically deals with babies or infants. Needless to say I will NEVER return to this hospital for ANYTHING!
The staff was very nice and professional, but the facility was disgusting. I have never been to a hospital this dirty, I felt like I was going to leave with an even worst bacteria than with what I had. Never again.
If i could give zero stars i would. My girlfriend was just at the er and sat in a room for over an hour and no came in, yet we could hear everyone in the nurses station talking and laughing. So she finally pushed the call button to let them know she was leaving, a male nurse came in and said he would be right back, 20 minutes later a doctor came in and said " we are busy tonight but we will get a xray of your back and some Motrin for pain. After hearing the dr outside the door laughing and talking and nothing was medical related she decided she was leaving. That hospital is completely useless. I would not take my dog there. Now we are home and she is crying in pain thanks to not being seen by the useless staff at the hospital..
This is the first time I write a review and is because they deserve it. This is the first time I have been treated so well in a hospital. Their service is excellent! From the moment I got there for my surgery until the moment I left I received an extraordinary customer service. The nurses, staff, and doctors were all amazing. Thank you very much for everything. I highly recommend South Baptist Hospital.