The worst visit to an ER ever. Zeeland used to be a great hospital and emergency care facility but now it is horrible. There seems to be a lack of experience, compassion and basic bedside manner throughout the emergency department.
The nursing technician took me to my room without saying anything but my name when she called me from the waiting room. She then puts a thermometer in my mouth, a blood pressure cuff and sensor on my finger without saying anything. She did not know how to use the equipment and took forever to take vitals.
A nurse then comes in who at first seemed like she knew what she was doing until she said I had a colostomy in my past medical records which is highly inaccurate. She came back at the end of the visit which lasted 3 miserable hours. She asked how everything was and I said not good, her response... "im glad to hear that". She then goes to take final vitals and doesn't realize the blood pressure cuff is not attached until I say something 30 seconds in.
Then a highly inexperienced PA comes in and seems to listen but then decides a numbing gel is the best form of pain reliever as he does a very intrusive procedure. He continued too say Ill be right back and came back and hour later (no exaggeration). He had to keep consulting the attending physician who never came to see me but is listed as the doctor who treated me. The treatment anti b-iotics and and a hydrocortisone cream. Needless to say the issue is very private and should have been handled with much more care, compassion and attention. While doing 2 very private procedures a nurse came barging into the room looking for something she forgot and on the second procedure someone came in looking for another nurse.
Highly disappointed Zeeland Hospital! Im sure this will be ignored as Spectrum Health really has changed what they stand for. The Vision is to be the leading healthcare in the country, YEAH RIGHT. Maybe the biggest and most profitable but not the leading the way you are treating the members in the communities you drain for profits. Why don't you read the reviews and do something? I see zero response to anyone. Do you not care or do you think your monopoly will save you?