Ssm Health St. Mary's Hospital-Audrain
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feedback about Ssm Health St. Mary's Hospital-Audrain
I wish I could give zero stars. On multiple occasions we have went to this ER. My mom has a chronic illness and they can never diagnose her properly, have messed up lab/test results, cannot answer simple questions. It is absolutely ridiculous. No one that is employed at that hospital should be allowed to treat anyone. My friend who is a first year nursing student knows more than anyone in this dump. The nurses and doctors tell you two different things. They don’t even have common knowledge about OTC medications. I don’t know how it is still open. Do not recommend at all. I would sit on the side of the road and die before I let someone take me to this hospital.
Came into the ER for a migraine that had lasted two whole days accompanied by nausea and vomiting that had lasted a month or so and sat without any care at all for two hours while my head felt like it was going to explode and I had continued pain and nausea with no fluids, no help, absolutely nothing, after being unable to eat or drink at all for two days and experiencing severe and recurrent dizziness. It is illegal to refuse a patient emergency care, and I also feel as if I do not matter to these people at all. Would not recommend to anyone.
Thought when SSM took over this place it would get better but no luck!! Was in E.R. last night with back pain due from fall. Took the doctor an hour to even come see and then another 40 minutes to do x-rays. He come back in and said "well no broken bones". I ask about getting a C.A.T. scan to check my discs due to the fact I have already had a fusion and my doctor told me my next 2 discs could go at any time. They said no need for one....WHAT?!?!? I'm no doctor but if someone is in that much pain and nothing shows on a x-ray you would think they would investigate more but nope came in gave me another pain shot called me in a script for pain meds and sent me on my way😳 Needless to say I will NEVER be back to this place nor will any of my family/friends. Not even our dog!! BEWARE EVERYONE!!!!
Tacks on extra hospital service fees, regardless of your reason for visit and if its listed as being covered by your health insurance. Acceptable care, but due to the questionable billing practices by the hospital itself, I feel it deserves the low rating. They are not upfront about the costs prior to visit.
I had two terrible experiences here years ago, including a misdiagnosis that nearly cost my life. I hope the new management has improved the level of care, but it certainly hasn't raised the customer service at all.