St Johns Hospital
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feedback about St Johns Hospital
I have to give St. Johns a poor review because of one nurse in ICU. I could go on and on about her attitude and lack of "ICU care". Dr. Chu and absolutely everyone else from check in to check out was wonderful. But believe me, one bad apple....... all the other nurses were very compassionate and well educated in their field. I must name the incompetent nurse, her name was Paige. I could say she is not ICU nurse ready...... but I do not think she is nurse material at all. Nice hospital, good cafeteria, easy parking. Everything is good. Except Paige in ICU "D".
Bad and great experience!
(Bad 1st) Went to wrong St. John’s building (cardiovascular pavilion)( which is extremely confusing to get mixed up because they are attached) and asked directions to cust service reps right inside the doors. I didn’t know where the surgery center was and thought I was in correct building. One lady didn’t speak English well and other was extremely rude and didn’t even try to be helpful. Acted like I was making a scene even though I was trying to get across the word vein surgery to lady who couldn’t understand what I was saying because she knew little English. Rude lady cut in and Said “ Can I Help You? She acted like she couldn’t understand Me either, like she was already irritated by my presence. Her help was saying I should of been given instructions! She said she was hard of hearing but, my daughter spoke in low calm voice in a way I couldn’t even hear and rude lady told her to go upstairs, they might be able to help? She said she was hard of hearing yet she heard my daughter? I talk loud because I have a hearing aid and partial loss
of hearing. She sent us on wild goose chase to find correct surgery center. Eventually a kind man helped me find correct building for my surgery. Next:The registration clerk at surgery center was cold, commanding,not caring. I was extremely stressed and upset by time I went into surgery prep area.
(Amazing experience)Rhonda was my attending nurse in surgery and she was a breath of fresh air. Actually even though I was on verge of tears and upset on the inside the entire surgery staff really calmed me and made the whole process smooth! Very blessed to have such a good doctor and wonderful nurses! 1 star went to 3 because of medical staff!!! They deserve 5 stars, hospital deserves 1. Advice, surgery checkin is confusing, I watched 6 people besides me go to surgery desk and then get sent to registration across the hall. Also St. John’s should hire friendly ,caring , good customer service reps to be the front line for your hospital. Very sick, in pain and disabled customers come through those doors all day,every day and need treated like humans not beggars. They are the 1st faces of your business!
I can't say enough about the staff, surgeons and facility quality. I lived and worked with a c 5-6 hernia for almost a year before I found Dr. Neil Patel. I'm in the healing process from my ACDF but I can neither adequately pay them back nor can I give them enough praise for everything they did for me. A special thank you to the staff on 9 and ortho recovery.
Hematologist brought me in five times for a series of tests that showed nothing. Then it took the hospital five months to send me a bill, then an additional month to properly adjust for my insurance. Then had the gall to charge me fees for paying late. Had to involve the Secretary of States office in order to obtain an itemized accounting of everything they were billing me for. Would rather die in a gutter than visit this hospital again.
Food has been horrible. Was here in 2012, food was excellent. Am hospitalized presently and the food is terrible. Everything I have tried is very poor quality. Ordered scrambled eggs and toast yesterday and receive about equal to half an egg. Was told it was probably because there was too much sodium in my meal. I asked to speak to the dietary supervisor on 14 September 2018, have yet to here from him or her. The staff, nursing, techs and housekeeping have been fabulous, but sorry to say, I won't come back here. Don't understand how sick people can be fed so poorly