St Rose Dominican Hospitals - Rose De Lima Campus

Address

102 E LAKE MEAD DR, HENDERSON, NV 89015 USA

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Phone

(702) 616-5000
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Emergency service available

102 E LAKE MEAD DR, HENDERSON, NV 89015 USA

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Consumer feedback about St Rose Dominican Hospitals - Rose De Lima Campus

Jody Walker
Jody Walker

5 out of 5 stars

posted 3 weeks ago

And I hate hospitals. But. The ER saw us immediately, the admitting process was seamless and staff was patient, the ER doctor, Dr Chang was quick, thorough, informative, and easy to work with The ER nurses were great. My old pop spent 3 days in the hospital and every staff member from Dr Ali, to Danny the Physical Therapist to CNA Devonna Allen Stewart who was the most efficient, effective, and get-it-done person I've ever met. I sure wish this hospital wasn't downsizing.

Shalena Hackney
Shalena Hackney

5 out of 5 stars

posted 2 months ago

Awesome love and care there. You give love you'll receive it back I felt that way. I seem to be with family that's how comfortable they had me My best nurse was Karen and Cynthia was with registration and they did a awesome job !!! So ❤ caring

Wheel Lee
Wheel Lee

1 out of 5 stars

posted 1 month ago

Rude staff. I ruptured a bicept tendon, they only took an x-ray and gave me a referral. They did not treat my condition. My primary care physician said they should have admited me ASAP and fixed it. Now due to the negligence the orthopedic surgeon may not be able to restore function.

This place should be closed down. There were bugs on the floor. Exposed wires in the xray room. Just gross.

Cathy Cassidy
Cathy Cassidy

1 out of 5 stars

posted 1 month ago

From the moment I walked into the ER I was treated horribly. The security guard simply pointed to where I needed to register, no hello...nothing. Then the registration man was equally as robotic; excpt he wore a germ type mask. No hello, no good bye, simply asked for my ID, then typed a bunch and told me to go around the corner to the nurse. The nurse way also the exact same way...no hello; like a robot. No direction, just started putting the cuff on me and sat with the pulse ox in her hand as though I was suppose to know what to do. When she was done she she told me to meet her on the other side of the wall and walked me into a closet looking room with no door, and just walked out. There was zero privacy, everyone could hear everyone's medical problem, insurance information, and anything else. Nurses were storming by with an angry look on their faces. Then the rude, cold doctor finally came into the closet area where I was and just let curtain open for everyone to be a part of my visit, so I asked him shut it and he did. He was condescending and,acted as though he could care less about me or what was going on with me. He didn't run one test or even examine my injury other than looking at it with his eyes. He didn't have me do any range of motion and all while saying almost NOTHING. I was very uncomfortable bc of how vulnerable I felt. The dr told me he would give me a shot of cortisone "if I wanted one." Didn't tell what that was for, how much he was giving me, offered me nothing for pain or ever assessed my pain. I'm assuming he thinks all Las Vegas people are drug addicts, which I am NOT nor have I ever used drugs. Then, I was shuffled to the hallway with several other patients where all of my information was shared by the registration man (the same guy that was wearing the mask). Again, no hello, nothing..just a rude, cold jerk. After a short while a nurse came up and asked my name, and told me to follow her for my Cortisone shot...in front of everyone...once again....zero privacy or acknowledgement of HIPAA, Once in another area, I was left again with no talk, just a wide open curtain again, and listening to the same rude dr ask the woman nearby all about her COPD, asthma, and smoking history. Eventually he walked in where I was, said nothing, and just started opening all of these packages with needles, wipes, and gauze. I started crying from fear, and the complete and unspeakable coldness I was receiving. He said nothing other than he was cleaning the area, and then told me when he was injecting the shot. I asked if I needed any tests or anything to see what was wrong and he told me he would only do an x-ray if I had a broken neck. He walked out...and that was that. A nurse came in and she saw I was crying and was comforting and said she too had been crying all day...I'm guessing it's from working such colossal jerks. I will NEVER EVER go back there, I cannot express how horrible I felt aside from my injury. On a side note, this hospital is so dingy, outdated, and cramped. I felt like I was in a third world county. Do not go here for anything.....ever!

J brickey
J brickey

3 out of 5 stars

posted 2 months ago

Dr Robertson I believe the doctor was the best and nurses .this doctor haven't seen one like him in 30 years. Explained everything and options caring..better keep him..i understand they have lost some services due to dignity health wanting to downsize and Mabey make into satellite. Hosp...i hope they reconsider...this location I think over 50 years and even new hend hosp. Overcharging non caring etc.please keep it there and get back full service...and retrofit...big mistake if you let this one go to satellite Hosp..you can easily beat hend hosp..dessert spring bad and sunrise most of time terrible..overall this hosp had a great reputation until downsizing ..bring it back please you can beat all 3 other hosp mentioned easily.especially on pricing and quality and caring..thank you

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