Two weeks ago went in with mom for the flu and saw a nurse practitioner in the quick track area. Her doctor specifically ordered her to be admitted and the nurse practitioner did not follow instructions. How is a nurse practitioner in charge of this area. My mom is no better and was admitted last night. The communication was horrible.
On two different occasions we were told our test/procedure would be at 7:00am. Both times we waited over 2 hours before they began. When we would ask the staff what the wait was they would leave saying they were going to call or to find out and then never return. Not a positive experience either time. Maybe Grandview... but I doubt it.
Horrible place! My grandmother went in for an evaluation because she has dementia. She was walking talking and physically in great shape. In two weeks she was not able to do anything but stare at the ceiling. She lost weight and could hardly hold her head up, the nurses only kelp her medicated for their own comfort. They didn't care if she ate, bathed or had anything to drink. She just came home today and now hospice has to came out daily because of how badly she is doing all because the nurses heavily medicated her to the point to where she almost died! Steer clear of this facility at all cost!! Negative 5 star facility! !!
The actual hospital is decent,the nurses are wonderful.The emergency room is absolutely horrible,it takes forever to get back in an actual room.We waited while over 15 people came in after us,and made it back before us for some reason. Some of them even were discharged before we got to a room. There also seemed to be some hostility towards us in the lobby from some reason, not sure if it's because we're white. Security was a headache, but the security guards were very helpful and nice. Stay away from Dr Humphreys, that guy won't even examine you properly. I would recommend bypassing the emergency department all together. If you're a woman, watch for the male nurse busting through the door right after your told to get dressed, without knocking.
The team at the heart center suite 390 in building 46 were caring and very professional. I will see them again in March.