My father was visiting the island of Kauai from Canada, when he had a mild heart attack on September 6. He was air lifted to Straub Medical Center the same day. A pacemaker was inserted on September 10. On September 11 he was released. On September 13 we flew back to Canada.
I flew out to be with him on September 8, and had the opportunity to observe the level of care and treatment that he was given, which I found to be superlative.
Most impressive to me was that during his birthday, which he spent there, four staff members took time to prepare an impromptu birthday greeting, consisting of a hat and card, and a birthday song. This was very touching, and is one of the pleasant memories we carry back from this experience.
Also the fact that I was allowed to stay in his room, constantly in touch with him, even overnight, which was very important to me.
During the entire period, I do not recall having an unpleasant experience with a staff member, nor an altercation nor criticism of any kind. There was constant sympathy, professionalism, and cheerfulness. I myself could not possibly do what they do, and maintain this attitude.
We are so appreciative of Straub’s commitment to quality health care on all levels.
On behalf of R. Garry Rayner
West Kelowna, BC