Sutter Auburn Faith Hospital

Went to the ER for the first and last time today. There were only 2 other people in the waiting Room when I arrived so I assumed it would be a short wait, but boy was I wrong. The triage nurse was plenty nice but I was given no information and just waited and waited. The problem is they seem to be very understaffed. There wasn't much hustle and bustle going on even when I was taken back. I didn't see many nurses or doctors working on the patients that were there.
My biggest complaint was how I was treated when I decided to leave. There wasn't even a nurse that I could tell that I wanted to leave because nobody was paying any attention to me or any patients near me, so I walked myself up to the check in desk.
I asked the lady where the hospital's X-ray place was because my doctor had called me and said they called in an order for me to go get it done immediately. She was completely rude, belittled me, rolled her eyes at me, and treated me like I was stupid and didn't know what I was talking about. She thought I was dumb for wanting to leave the ER and didn't trust that my doctor actually called in a lab order. She supposedly pulled up my chart and didn't see an order for x-ray, But some other test that she didn't know what it was. She told me I had to have an appointment for it and that I even had one at 11:00 a.m. that I missed, which was completely false because I hadn't even called my doctor by that time of day. I told her my doctor only called the order in an hour prior. I have a history of kidney stones so I've been through this process before and I just couldn't believe how rude she was to me. When I told her I did not have an appointment at 11:00 a.m. she rolled her eyes and said "yeah OK." She gave me the discharge paper and I left and called my doctor's office. They couldn't believe what had happened to me and how I was treated and assured me that the order was there. I left and went to Sutter Imaging who got me back immediately for my X-ray. I'm tempted to go back to the hospital to get this lady's name because she should not be working in the health care industry.

Wonderful hospital and staff! I am from the Bay Area and this small regional hospital was excellent, they provided so much attention and care. I was admitted and stayed in this hospital for 6 days. I am so grateful that the paramedics took me here!

Came in with extreme pain, kidney stone, and high blood pressure. From the time I came in the door I was treated with such courtesy. Everyone was so efficient. From being checked in to being taken back for exam. The staff was so kind and helpful. Deb, my nurse, was wonderful! Dr. Carter was great! They alleviated my pain, found the problem, and took care of it. Thank you to all that helped.

I have been twice for my fevers, sore throat, loss of voice, headaches, nausea, coughing and plugged ears over the last couple of weeks. Nothing was done by the lazy doctors but a flashlight down my throat and a steroid or IB profien out the door!!!! I'm not a drug addict looking for a quick fix or a person looking for a note to work!!!!!! I was looking for practical help!!!!!! Now I have all the above symptoms with a sore jaw and worsening ailments!!!! I am honestly in mind to Sue this hospital

All staff that I meet were carrying and competent . The nurses and technician that cared for me helped me relax. Being a nurse, I recognized good care on a professional level. I would return there if or when needed.