I have been to this hospital group for many things in the past from mild stuff, to one of my children being born, and now to my found cancer, surgery, and treatment. I have had the best experiences among other hospitals that I have been to. I understand that experiences vary, but the multiple times throughout my life that I have been there for various issues from my wife, myself, and my children, it's always been pleasant. I have never felt the staff acted liked they cared, I've always felt that the staff has TRULY cared about me and my family and our health.
Wow, glad I read the reviews. I almost took my daughter here. I've never seen so many bad reviews that pretty much said the same thing. When are you people gonna take these seriously?? Sounds like a major over haul is needed especially in E.R. I hope my adherence to the reviews, by not going, is a clear indication that patients sure are listening to the reviews.
Amazing cutomer service. We went to emergency room and got accepted fairly quickly. Within 3 hours my husband was already transferred to a hospital room where he got taken care of his problem. The staff was really nice ans encouraging. They were there for us and supported us. Very clean fascility as well!
This review pertains to the E.R. and not other portions of the hospital. The doctors and staff seem overworked, bitter, and down right incompetent. If you have any serious medical needs avoid Sutter Roseville ER, they will most likely misdiagnose or even worse not even catch the issue unless it's extremely evident. In one of the more expensive areas in the Sacramento, it's a wonder how this E.R. has not received any updates or expansions. I don't know how this place hasn't been shut down do to malpractice or hasn't been the subject of a massive lawsuit, but I'm sure it's only a matter if time. AVOID THIS ER
This place has provided one of the poorest ER experiences my fiancé and I have ever experienced. A five hour wait time for blood work and an EKG that had been performed three hours sooner. The front staff in the waiting room are obviously irritable and provide no empathy or compassion whatsoever. We had commented to the staff when it was very busy that we could clear up space by not needing a room for a consultation, as we would have to return for more tests anyway as it had already been 5 hours. The front staff ignored everything their patients were saying and put us in a room where we waited an additional hour before seeing the doctor that we were “next on the board” for while hearing him talk to others who described far less serious symptoms than what had brought my fiancé in for the visit. This experience has left a poor taste in our mouth for Sutter, and it is unlikely we will use any of their medical facilities again. I would rather spend half as much time and get twice as much care from literally anywhere else in the area.