The ER experience was abysmal. My wife had a stroke, the doctor attending her (Jeffrey) was awkward, almost gave my wife medicine that could have killed her (the Neurologist stopped him last minute), all the while he is telling us (and my 12 year old daughter) how the last time they used this the person died, he goes on about it beyond appropriate bedside manners. Then, I leave and come back and the ER Nurse on duty has "lost" my wife. Cannot find a record of her being moved to a room, but no idea where she is. Turns out she was in the next bed over, they moved her and forgot (Why I have no idea). Then, they transfer her to a room finally, give her MRI and then her condition worsens - yet the hospital DOES NOT CONTACT ME STILL. They do not contact me when she is moved, did not contact me when she worsened. To make matters worse, they LEFT HER IN THE LOBBY 2 days later, with a purple folder. She was trying to text me that she was ready, but due to the stroke she can't type or talk well (At this point, couldn't type or talk at all in a very clear manner). The exit instructions were also all messed up, and we got incorrect prescriptions (invalid, had to have redone) and left in limbo with the referrals to therapy and specialists.
TO BE FAIR: After I brought this to the hospital's attention, the Physical Therapy/Wound Center people and the financial department did get on this, and helped to make things right. I would suggest that Sutter cut ties with Wellspace Health and find a better option if a patient doesn't have a primary physician (We had just moved), as that provided an even bigger nightmare for us than the ER/Hospital. But, since that, the hospital has taken care of us and made things well. HOWEVER - it needs to be stated what occurred, and how important it is that this hospital remedy these issues before they end up with lawsuits on their hands.
THE PHYSICAL THERAPY/WOUND CENTER THOUGH I GIVE A 5/5. GOD BLESS THEM!