The Heart Hospital Baylor Plano
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feedback about The Heart Hospital Baylor Plano
5 stars is not a high enough review. Every member of the staff was exceptional and did their jobs w extreme professionalism. The quality of care was amazing!! They were there for us every step of the way. We feel very blessed to have been sent to this hospital!! They save lives!
My mom had heart surgery here and the staff, nurses and doctors have been Awesome. They have been so attentive, caring and supportive. I would highly recommend this hospital. They are the best
I was treated very nice and it was like a hotel stay. I love this place. Nurses are amazing here.!👌👍
Professional | Caring
The Hospital receiving team was quick, efficient and effective. After getting the assessment from emergency response they put in the IV and gave me morphine to control the pain. By 7pm I was in the catheter lab. Dr. Waller and his amazing team were highly effective and congenial. Within minutes, the stent was in and I was finally free of pain. The next couple of days felt like I was in a resort. The rooms and hallways were beautifully designed with recessed and diffused lighting, room had a large flat screen, wonderful sound with built-in speakers. I played a "nature sound" channel that was stunning and relaxing. The menu was delicious, complete and heart healthy. The day and night shift nurses and techs, all were very kind and amazingly responsive (Alex / Stephanie on the 3rd floor, the best). Not one person seemed to be misplaced or unwilling to do their job. Even the on-site pharmacy, which was on the other side of the campus, bought my prescriptions to me! All in all, their hard work and determination made a very difficult situation very livable, even enjoyable. Not only am I happy for them saving my life, but doing it with professionalism and kindness.
It is really hard to express the gratitude that I have for Baylor Scott and White Heart Hospital in Plano. First, they saved my life and that alone is worthy of a great review. There is much more to it than just that however. The service that we received while I was there for my bypass surgery and following stay for recovery was magnificent. The surgeon, Dr. Schaefer, and the whole staff of nurses and orderlies that I encountered were the epitomy of professional, all were very kind, humorous, empathetic, timely, caring and genuinely interested in my well being and recovery. I am no rich man, that is certain, and I am sure they knew that, but that did not deter them from treating me like I was the prince of planet earth. I truly cannot say enough and have been telling everyone I know just how great the treatment has been. Thank you so much for taking a pretty stressful situation and helping it to be as smooth and timely as was humanly possible. You rock.