The Heart Hospital Baylor Plano

I have heard so many good things about this hospital, but our service has been terrible. My mom checked in yesterday for a day procedure on her heart. Her doctor was phenomenal, but her surgery was scheduled for 2:30, and she wasn’t taken back to the operating room until almost 7 o’clock that night. We have been waiting at the hospital since 11:45 that morning. The postponed surgery led to her having to spend the night. The nurse told her that she would be charged discharged between 10 and 10:30 o’clock AM. At 10:32 I came down to get my car so that I could pick her up. It is now 12:01, and the nurse still has not brought her discharge papers yet. So, that is a total of 6 1/2 hours we spent since yesterday waiting without any exclamation from anybody. We would’ve certainly understood if there was an emergency. However, there was no explanation We have renamed this hospital the waiting hospital. That’s all we’ve done is wait. So disappointed in this hospital.

I had exceptional service at this hospital! I want to say special thanks to Doctor Rosenstein for listening to my every concerns and making me feel truly cared for! Thank you so much!

Amazing hospital! Family member had open heart surgery and we couldn’t have been in a more competent and caring facility. The staff was incredibly friendly, helpful and always eager to go above and beyond to make the stay as comfortable as possible. We are all so grateful for the immense amount of compassion shown to us by everyone from the parking staff outside to when you walk in the lobby. We are always met with a smile and warm welcome. This is an amazing facility and we couldn’t recommend it enough!

Great hospital! Everyone was very pleasant and treated me and my sister with respect. From Drs to surgeons to nurses to the cafeteria staff, could not have been nicer!

Awesome, awesome hospital. I can't say enough good things about this place. The level of care received from the surgeons, nurses, technicians and others was absolutely exemplary. Everyone we dealt with truly seemed to care about the well being of their "guests" and their families.