The Outer Banks Hospital, Inc
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I have to say I was beyond impressed with how my son and family were treated from start to finish! We went into the ER due to my son busting his face open. The check in and triage was all done in a timely manner and they were very compassionate and friendly. Our wait was less than to be expected for a ER and not to mention a holiday weekend. Once we made it back to a room we were introduced to very friendly and compassionate team of nurses and doctors. Every step was handled professionally and with my sons best interest at heart. "Mr. Tom", as my son still refers to him as, did a remarkable job stitching up my sons eye. It was very clean and has healed very well. I am always hesitant about ER's that do not specialize in pediatric trauma, however this facility and their staff were amazing and I can not speak highly enough about our experience!!! Thank you for helping put this momma at ease!!
I received great service at the hospital. I was actually headed to Sentara but we somehow passed it and ended up at The Outer Banks Hospital. As a visitor to the area I ended with a level of care I would not have received at home. I received care promptly from the nurses, doctor, ultrasound tech, and MRI staff. It was very impressive. All the the staff including those at the front desk were courteous and polite. They took my concerns seriously and they took my medical history into consideration. They also took into consideration that I am a breastfeeding mother with my child in the hospital. I was given extra pillows so I could comfortably feed him and additional info so I could make informed decisions about breastfeeding while on medication. I highly recommend this hospital.
The staff is amazing! The doctors and nurses gave us complete confidence and treated us like family. The only complaint is the squeaky beds. Every time my wife had to move, the squeaky bed would wake our newborn. Highly recommend the OB staff!
Had to stop in the emergency room for my daughter. As an out of towner, I did not know what to expect. I was very pleased by the efficient and friendly staff who took care of her right away. We were grateful for the care we received while on vacation.
I was brought in after being thrown from a horse. When asked what my pain level was I responded a 10. The ER doctor told me that was not possible because he was sure if he started moving my arm again the pain would be worse. I was in s much pain and I'm sure in shock from the accident as well I couldn't even respond.
After xraying my arm he apologized and said I had the worst break he had seen and described my arm as shattered. It was bad enough that their ortho surgeon would not try to fix it and said I needed to go to a trauma hospital. I broke it from the shoulder to the elbow.
As if that wasn't enough I told the ER doctor my wrist was also hurting badly. He messed with it a few minutes and said he didn't think it was anything. My daughter insisted on an xray and surprise surprise - broken.
We requested a medical transport which they refused stating it wasn't medically necessary--despite the extreme pain I was in. Mt PCPs nurse also spoke to them about a medical transport but they still refused.
It gets better....at no time did they xray or scan my back, head or neck and they sent me off to find my own way to a trauma hospital which I did. Trusting that I was medically okay to travel if I could endure the pain I was driven to Richmond to VCU/MCV.
Upon my arrival and upon hearing how I was injured multiple doctors and nurses at VCU asked if I had refused medical transport as it was obvious to them I needed it.
VCU quickly did an xray of my spine and discovered multiple stress fractures in my back from the accident. Thankfully they were stable - but Outer Banks hospital never even checked my spine though they knew I was thrown off a full-size running horse. This could have ended so much worse due to their insufficient care!
Finally - that wrist that we had to push them to xray because they didn't think it was anything required surgery to fix with a plate holding it immobile for three months and will require a second surgery to remove the plate and significant PT to regain the use of my hand.