Thorek Memorial Hospital
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feedback about Thorek Memorial Hospital
I am still in the hospital. I have NEVER left a review on google, but this is ridiculous. I was severely dehydrated, just came out of surgery, and asked about six people to help me make the air conditioning colder in my room. They totally blew me off. ER doctors and team were fantastic, and the surgeon was top notch. But it’s impossible to sleep in this heat, and to be drenched in your own sweat due to negligence is completely unacceptable. I’m hoping the customer satisfaction person who gave me a huge pep talk sees this and addresses it. And a big thanks to the engineer who finally helped me out. It took about 20 rings for the operator to answer, and multiple transfers and complaints until they finally complied. It’s a shame such great doctors are wasted here.
The nursing staff and doctors are truly amazing and very helpful, thorough and accommodating, if I could give them 10 stars I would. The registrar however if I knew her name I’d give her 1 star. I went into the emergency after having a history of atrial fibrillation and told the woman I was having chest pains, shortness of breathe and irregular heartbeat and she told me to have a seat until I was registered... wow!! Welcome to America!
If you have another option, you should go there instead. The best thing I can say about Thorek is that most of the reception staff were very courteous and helpful. The doctors on the other hand were rude and obviously could care less.
If I could give this place a zero star rating I would. This place is a joke of a medical care facility. The people that answer the phone: rude and unhelpful. The people at the front desk: rude and unhelpful. The nurses and practioners: they make decisions without asking for your permission which adds up on your bill later. The doctors are in and out and give little to no care about your state of being and offer little comfort whatsoever. I left this facility feeling physically and mentally worse than I did when I arrived. In my opinion, it's a "care for cash" hospital.
My Son and I were patients for over 13 years until my Dr's new receptionist decided she didn't like us and made our lives a living hell. The Manager refused to return my calls and never did anything about the situation. This receptionist made sure she put everyone who works there against us and our Dr told us to look for another Dr and get the hell out of his office and the Hospital. This hospital and the staff are horrible and the Dr's only care about money and not the patient's health. The Managers are a joke and they protect each other's back. They talk about the patients and make fun of them to the point where we could hear them and no one cares or does anything about these incompetent workers...I would not recommend this Hospital or their Dr's to anyone.