Tops Surgical Specialty Hospital
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feedback about Tops Surgical Specialty Hospital
The nursing and O.R. staff are awesome. Everyone was so kind and hospitable. I've had several surgeries here with overnight stays. This is a great Surgery Hospital.
Awesome! The staff are very nice people that keeps you comfortable while you wait on your love ones!
Very pleasant staff, complimentary snacks and they have cozy waiting room with cool programs on instead of just the news or soaps (Price is Right, HGTV, etc). They even give you warm blankets and crossword puzzles while you wait!
Definitely not Top ranked in my book... I was no given my arrival time until 15 hours before my procedure. I also was never given an address or told where to go. I had to Google "Tops" because that was all they told me when they called. Two days prior to my procedure, I spent over an hour on the phone going over my medical history. Once I got to Tops to be checked in, I was given the paperwork to review. Some of my medications and medical history were wrong and the information was crossed out and I had to rewrite it in to be corrected. Then I got called back and it was never updated in the system. I had to go over all of it with the nurse all over again. I went in for a procedure I have had done multiple times and am given MAC anesthesia so I am aware to let the doctor know if I am feeling anything in my back that I shouldn't (with my previous doctor who is currently moving his practice). I was given general anesthesia and was not given an explanation why. The doctor never came in to tell me how I tolerated the procedure or why the anesthesia needed to be changed. I was told not to heat my back by the nurse because it would destroy my steroid injections. I wasn't there for steroid injections, I was there for a radio frequency ablation. I have no idea what happened to me and was not sent home with any paperwork stating what happened and at home care. This will be my first and last procedure at Tops and until the issue of communication can be resolved with my new doctor, he will not be performing any more procedures on me either.
Great caring staff, but be careful with their billing practices. They will put certain surgical procedures out of network I e pathological specimen reports without your knowledge
PLEASE READ ALL PREOP COMSENT FORMS
HIGHLY UNETHICAL PRACTICES BY BILLING DEPARTMENT TO RECOUP LOST MEDICARE REIMBURSEMENTS