Trident Medical Center

The employees were courteous and professional looking. During my bone density scan and mammogram the technicians were friendly and helpful. The only negative thing was when I got there, I was handed a form asking me if I wanted a 3D mammogram. I asked if my insurance company paid for it. Both check in staff member said they didn’t know, but I could call my insurance company. After being on hold for 20 minutes, I found out it IS covered. My only suggestion is to tell patients during the “reminder call” 1-2 days prior to the scheduled appointment. That way, there is no question of whether or not it is or is not covered as well as eliminating patient frustration. If I was explained of a new option/choice then, I would of called my insurance company prior to arriving for my appointment. Thank you.

I’m Reaching my One Year anniversary of my major motorcycle accident. Basically a 30% survival rate of a motorcycle accident to start. I had the Greatest Trauma Team and Staff, not only by emergency surgery but keeping me alive all those months passing. It’s a Big Thank You! There are so many words of appreciation and gratitude I have for you all. I have been Blessed by the Best!

When I was admitted to the hospital the attending staff was great and they deserve 5 stars but the emergency department was awful. There was minimal empathy at best and having to sit in a hallway as opposed to a room or even a triage room with a somewhat better seating arrangement for about 4 hours was not great when writhing in pain. After waiting to even be seen by a doctor and they determined what was wrong the surgeon who came to see me was the only one who made me feel like they cared and I was a patient.

I was at Trident for a cardiac ablation and the staff could not have been better! Everyone from the check-in nurse to all my attending nurses were pleasant and compassionate. The only issue I had was a lack of communication prior to my arrival. I was told to be at the hospital by 9AM when I arrived (a 2 -1/2 hour drive for me) they said I was 3 hours early. It made for a very long day.

I normally do not have great experiences at Trident. However, this time, everyone was outstanding. Treated me with respect and dignity. From registration all the way to my CT scan. The gentlemen in CT seemed somewhat concerned. I really appreciate the way I was treated.