United Health Services Hospitals, Inc
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feedback about United Health Services Hospitals, Inc
If I could give a negative 5 star I would.
I was there with my sister, we got there at 12:30am we were promptly told we would be there at last till 7-8am because the test she needed didn't have any tech or Dr on overnight. That being a pain in the butt we could understand.
There were several minor issues but I am only going over the worst. For me personally having sciatica, the chairs were so horrible that I was tempted to sign myself in due to severe back pain and the burning pain from my sciatica. Now on the huge issues. My sister had her test done a little after 7am and we waiting for the results when someone from billing came and asked my sister how she was going to pay the bill our if she was going to pay it, now let me mind u my sister is on the UHS Patient Financial Assistance Program and its not stated on the bill. The worker never even heard of the program and my sister asked "How can u give me a bill when we don't even know if they're going to want to do more tests? " the lady from billing was like oh didn't they get with u, ur being discharged. So after waiting like a half an hour or more i have my sister tying four a nurse to find out hat is going on. The nurse was like oh, let me see, she checked and told us yes and she will get someone. So in comes another nurse hands her discharge papers, tells her to sign here and u can go.
Now I am used to Lourdes ER the Dr ALWAYS discuss your diagnosis and treatment, our at the very least any and all test results.
VERY unprofessional I am currently looking for a new primary care physician and was seriously thinking of changing from Lourdes to UHS but now it's a big HELL NO!!!!!!!!
First-time at this hospital, cardiology. The doctors, nurses, and other staff were professional, accommodating, friendly and caring - and I appreciate all they did for me. Only three stars because my impression is that entire system is over capacity and probably under staffed because it took almost an entire day to get a room (I was lucky to get a room in the ER - another person's bed was put in the hallway). Took unacceptable amount of hours to get anything done - everything from pharmacy to reading and relaying test results. There were several instances of annoyance - one doctor ordered a stress test; once hooked up, another doctor supervising the test had questions and couldn't reach the doctor who ordered the test - so had to wait til the next day. Day of discharge, one doctor agreed to discharge me; 10 minutes later I was told I needed another test ordered by a different doctor. Communication!
Was air lifted to this hospital, and had a team of 30 nurses, doctors and surgeon waiting for me after an ATV accident and a massive internal bleeding from my kidney, thanks to DR. Peter Ojo, the urulogy doctors and their staff for saving my life. ICU nurses were great and i can't thank them enough, Specially Adam and Jeana. The only suggestion i have is they need to work on the follow up visits and calls. I live in NJ and was given the names, phone numbers and addresses of every doctor that was taking care of me, a day after i was released i had an allergic reaction on the medication and tried calling the doctors to no avail. Also it took forever to get my medical record.
Very poor care. No sense of kindness or courtesy to the patient & when asking for assistance you are treated with an attitude as if you are interruptinf then. Patient personal hygiene not attended to without complaints.
this is one of the best choices I could ever make! Thank you to all the nurses, nursing assistants, housekeeping, cafeteria & Dr. Sethi all that made this such an amazing experience for me