University Hospital S U n Y Health Science Center
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My mother was sent here from Oswego Hospital after being diagnosed with stage IV lung cancer. By the time she was admitted into Upstate, she was on a ventilator and was not able to breathe on her own, due to the cancer in her lungs. She was admitted into the MICU unit at Upstate and stayed there 6 weeks. During this time, her care was second to none! The RN's in the MICU unit, Kim, Grace, Steffan, to name a few and every single one of them, were amazing! The care was so personalized, at times I felt as if they were taking care of their own mother! The nursing staff expressed a great deal of compassion for what my mother and her family were going through, which I thought was awesome! The oncology team was also great, her cancer is incurable and very resistant to radiation but they did everything they could for her and laid every option on the table for us! The MICU doctors, in particular Dr. Manta, were excellent at explaining what was going on! Being that I am not educated in the healthcare field, they cannot simply read charts to me and have me comprehend them. Dr. Manta and the rest of the MICU team took as long as necessary to explain the details and made me feel much more informed! The palliative care team treated me very good, I was traveling 45 minutes each way to get there, almost everyday. They gave me fuel cards to ease the financial burden and food cards for their cafeteria/cafe. Normally, I would never eat food at a hospital but I must say, even the cafe is good! Received a substantial discount on parking, which helped A LOT over the course of 34 visits. I cannot comment on the ER or any other branch of the hospital but as for MY experience at Upstate, I will say it was an excellent one! Unfortunately my moms insurance company forced both the hospitals and our hand at making her move to a nursing facility, she is struggling there now. Wish she could have stayed at Upstate, recommend this place for anyone who needs care for a serious ailment!
Been treated for multiple maladies over many years and experienced only professionalism & competence.
In June of 2017 I was rushed in for an unknown pregnancy which ended up an ectopic. My boyfriend rushed in for a wheelchair then came back to the truck the get me. I was puking, passing out & in a lot of pain. Yall had me seen quicker then I could imagine, even with a huge waiting room full of people ahead of me. If it wasn't for the staff and my heart telling me to get seen I would bleed unknown internally that night in my sleep. Before and after all procedures every nurse/staff was fantastic. I couldn't thank you enough!
I wanna say this is a great place very hard working doctors I wanna say every life matters here so keep up the great work!!!
Strictly speaking solely about the available food in this medical facility, it is absolutely, atrocious. Most of the "food" that is served in the cafeteria here has been determined, by the World Health Organization, to be Group 1 Carcinogens, aka carcinogenic to humans. Additionally, at the entrance of the cafeteria there is a sign that clearly states that the foods served are labeled as "Fit", "Vegetarian" and "Vegan" yet I did not see even one of these labels on any of the foods. It is sad to see that medical facilities such as this, quite literally serve it's employees, patients and visitors the very foods that cause the consumer to contract illness and disease.