University Medical Center New Orleans

The staff in the ER last night on 10/19/19 from 11pm till shift, was amazing! Kayla has great bedside manners and was so polite. Kerby that does transportation throughout hospital, like to ultrasound and X-ray, was kind as well. Residents and Dr’s were all greatly appreciated! I want to thank y’all and keep doing what y’all are doing! ☺️

I had ankle surgery here in 2016 and was completely repaired! The staff and everyone I came in contact with were all very knowledgable and pleasant. I'm having another ankle surgery and am sure it will go good. I will update after this one but am sure it will be just as good as the first one. Keep up the GREAT WORK UMC

For days, I have been calling the GI & Urology department. Maybe 1/30 calls were picked up. When the call was picked up the first time, I was greeted by a rude lady. All I wanted to know was what the appointment date and time was because I did not receive a letter in the mail yet (I needed to find a ride to the hospital since I'm in pain.) She gave me a date but no time and said that I would receive the letter in the mail with the date and time. She REFUSED to give me a time. The next time I called, the same lady picked up after 9 times of calling, and immediately had an attitude. After I asked her for the appointment date and time, she IMMEDIATELY had another attitude and said she already told me it'll come in the mail. Finally, she told me the date and time after chastizing a bit more after. She didn't even have the genorosity of saying "bye"; she just hung up.

5 out of 5 I love everything about this hospital. Keep up the good work!

Update!! I lost time and money at this hospital! No communication at all what so ever. If a doctor tells you that your implant will be in 2 weeks it should be in within 2 weeks. It's been 3 weeks. No response from the doctor at all! I paid $980 for this part, and I cannot even get a response from the doctor. I left messages a week ago and yesterday. The nurse says the doctor will respond within 24 hours. Nope, no response at all! I may need to report their failure to communicate to the corporate. If nothing changes within a few days, I will get a refund. This is sorry customer service! UPDATED! 3 weeks go by. I call the dental clinic, and I ask to speak to a supervisor. I had to leave a message again. My doctor (Bradley Lee Moses) finally calls after 3 weeks of no response. He tells me that they are no longer doing dental implants as of June. I went to all these appointments for nothing! I did all the CT scans for nothing. I went to two apartments for nothing! 2 months wasted at this clinic! I'm not paying the bill for the unnecessary CT scan since I cannot use it for the bone graft that I was going to get at this clinic. I paid $980. He says I will receive a refund check in 1-2 weeks. Why the hell did you even let me pay if you were not going to do the surgery in the first place! I gave you $980 to pretty much hold for a month for me! I will lose money when I cash the check! I lost time and money at this hospital! Sorry!