University of Michigan Health System

They are supposed to be a top hospital yet I have seen nothing but mediocrity at best over the years..they are better than St. Joe's but that isn't saying much.

Over the past five years, I have unfortunately had nothing but bad experiences with the physicians at U of M. They are condescending, incompetent and essentially like robots. Not patient-centric at all. The nursing staff and radiology staff are very good for the most part. Too bad the physicians aren't performing at the same level. Unfortunately will not be using this health system again. Definitely not the victors they like to think they are when it comes to basic healthcare.

Felt as if I was in a jail. Very cold and ugly inside. Food court was not appealing. Dirty lounge areas. The ICU was outdated, old and small. There were so many doctors, nurses and students and as family members, we felt as if everyone was on a different page and communication was very poor. I will never recommend.

Can't think of a better place I could have been taken to after having 3 strokes at the age of 30. The fact I can even type this review or look at a computer screen at all is a testament to that. The doctors, nurses, and therapists here all worked tirelessly to get me back on my feet after another hospital misdiagnosed me with a migraine. Everyone was so friendly, too! Nothing but love for this wonderful hospital

The staff does not properly keep in contact with patients, they change arrival times without letting you know, and when you call for help they treat you like you’re wrong and don’t know what you’re talking about. I had a follow up appointment recently, and on arrival after driving three hours to get to this appointment I was told I was in the wrong place. I was never told where to go, never got a confirmation call explaining any details, and when I called to make sure the appointment was actually real they said “yes” but when I get there I’m late and I’m in the wrong place? Doesn’t make sense. After some phone calls I discovered I was supposed to get a package in the mail explaining all the details. I never got anything in the mail from them.