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feedback about Upmc Altoona
I'm rather surprised by the bad reviews. I went to the ER a few weeks back and they took me in immediately. Called my name before I even finished the paperwork. The nurses were very kind. I was admitted and they had to do some emergency surgery. All the staff was very pleasant. From the nurses, the P.A.s, the anesthesiologist, the surgeons, etc... They all went out of their way to explain exactly what was going on, and what they were going to do. When I was discharged, they even called me at home to make sure I was OK. When I went to my follow up appt at the hospital, it was the same way. Polite and informative staff. Very happy with my experience here !
Went to this ER today. The nurses and front desk staff were not at all pleasant and very rude. Absolutely no bedside manor from the nurses and I had to take charge in regards to my care because they did not tell me what they were giving me. The doctor however was very sympathetic and took the time to answer my questions. ER was a wait, but not that long of one. I would recommend a different hospital if compassion and understanding is something you value in your healthcare because there is hardly any of that at this hospital.
My husband has always received excellent care.
This review is based on my elderly mothers’ experience with Dr. George Cummings of Cove Surgical Associates and UPMC. Dr. Cummings was recommended to my mother by her family doctor. After only waiting two weeks for an appointment to see Dr. Cummings he recommended surgery. The entire process up until this time was very pleasant. Surgery was scheduled two weeks out at Altoona Hospital and everything went fine during surgery or, so it seemed. Two weeks later I called for my mother to schedule her follow-up appointment after surgery because she was having some problems. I was met with rudeness from the unnamed lady that answered the phone at the Roaring Spring office. I was told that the office was booked for the next two months and maybe they could get her in the Altoona office. Three weeks later we go to the Altoona office to see Dr. Cummings. We met with a nurse, who probably was one of the most uncaring and rudest nurses I remember ever meeting. Dr Cummings comes in and see my mom for maybe two minutes, gives her two prescriptions and says these will help her. Two weeks later my mother is still having soreness and a few side other effects from surgery which seem to be only getting worse. I called the Roaring Spring office and again was told they are booked solid. At least this time I wasn’t met with rudeness. We had an appointment within one week at the Altoona office and got the same rude nurse we had a few weeks prior. This time Dr. Cummings met with us for about three minutes along with his Physician Assistant. He did nothing to help my mother and vaguely answered are questions. He ended the appointment by saying she needs to continue her prescriptions and hopefully that resolves her issues!!?? That is the statement we got from him ten weeks out of surgery. After three appointments with Dr. Cummings I have concluded he doesn’t give a damn about his patients and he is only in this career for the large salary. Sure, he will smile, shake your hand and pretend to care but that is just part of the con job to sign you up for surgery. Once out of surgery the patient is on there own and Dr. Cummings is on to the next money-making adventure.
My father-in-law was taken here after showing symptoms of a stroke. Going in for the first time was interesting. Some parts look new and modern, while other parts looked to be from the 40's or 50's. The staff were nice enough, but I was happy to get my father-in-law and myself out of there.