Upmc Presbyterian Shadyside

Customer service in the parking lot is greatly lacking. There are attendants questioning why you’re parking in the garage at the entrance. They leaned in to look into my car. I felt like I was going through customs. The interaction was aggressive and uncomfortable. If I’m paying to park at your facility I shouldn’t have to undergo questioning at first. I could potentially understand the attendants during events at the university but mid day on a Monday is overkill.

This has to be the most amazing Hospital if you ever need to be treated the doctors and nurses are on top of everything they do a thorough check to make sure they don't miss anything recently went to the ER I can't say enough about how good I was treated hands down the best hospital!

I have been there with a friend for cardiac appointment. The helpful staff took good care of the friend.

Very unhappy with the care that my mother in law received at this facility in the ER. They offered her very little care and when it was time for her to leave they refused to help her pay for a taxi to get home. They forgot about her and made her wait for hours until finally the social worker came out and gave her a bus pass. I live in Texas and was unable to pick her up. It was 4am and no one nearby was able to pick her up either. She has never rode the bus and wasn't even sure where the closest bus stop was to her apartment. When she asked if they would help her pay for a taxi since she didn't have any money and has very bad hips that make it difficult for walking they told her they couldn't because she doesn't have Medicaid. No, instead she has their UPMC insurance! How absurd! They were cold and callous to a very sweet and ill woman. You should be ashamed of yourselves. I'm embarrassed for your facility. Luckily I was able to arrange transportation for her. She will never be returning here again and no one else I know will either if we can help it.

Friendly place,wonderful medical staff. Dr. Okonkwo is the best!