Request Your Medical Records from UPMC Presbyterian Shadyside
Complete guide to ordering your medical records from UPMC Presbyterian Shadyside in Pittsburgh, PA. Learn about your HIPAA rights, fees, expected turnaround times, and how to submit your request.
How do I order medical records from UPMC Presbyterian Shadyside?
To order medical records from UPMC Presbyterian Shadyside in Pittsburgh, PA, submit a signed authorization to the health information management department. The federal HIPAA Privacy Rule generally requires covered entities to act within 30 calendar days, with one limited extension; state law may be faster. Available submission methods must be confirmed with the provider. MedicalRecords.com can coordinate an authorized request, but provider timing is not guaranteed.
Your HIPAA Rights at UPMC Presbyterian Shadyside
Under the HIPAA Privacy Rule (45 CFR §164.524), you have the legal right to access your medical records from UPMC Presbyterian Shadyside. Key protections include:
- 30-day response requirement — UPMC Presbyterian Shadyside must respond to your request within 30 calendar days (one 30-day extension is permitted with written notice).
- Right to designated record set — You can request medical records, billing records, insurance records, and other information used to make decisions about your care.
- Electronic copies — If your records are maintained electronically, you may request an electronic copy in the format of your choice (if readily producible).
- Reasonable fees only — Providers may only charge reasonable, cost-based fees for copying. Many states cap these fees below federal limits.
- Right to file a complaint — If UPMC Presbyterian Shadyside fails to comply, you may file a complaint with the HHS Office for Civil Rights (OCR).
Source: U.S. Department of Health & Human Services, 45 CFR §164.524 — Access of individuals to protected health information. Last reviewed January 2026.
Health Information Management (HIM) at UPMC Presbyterian Shadyside
- Phone
- (412) 647-2345
Expected Turnaround
30 business days
Copying Fees
Reasonable, cost-based fees per HIPAA
Access Records Through the Patient Portal
UPMC Presbyterian Shadyside offers an online patient portal (MyUPMC) where you can view recent test results, visit summaries, and other health records without filing a formal request.
Visit Patient PortalPennsylvania Medical Records Fees & Regulations
Filing Deadline
You have 90 days to file a billing complaint in Pennsylvania.
Patient Advocate
Pennsylvania Insurance Department, Bureau of Consumer Services — File a complaint
No Surprises Act Compliance
Pennsylvania Act 112 provides state protections complementing the federal No Surprises Act. The Insurance Department enforces state requirements for state-regulated plans. Federal protections supplement state law.
How to Request Medical Records from UPMC Presbyterian Shadyside
- 1
Gather your identification
Prepare a valid government-issued photo ID and any details about your visits to UPMC Presbyterian Shadyside (dates of service, department, treating physician).
- 2
Complete a HIPAA authorization form
Download or request a HIPAA-compliant medical records release form from UPMC Presbyterian Shadyside. Fill in your personal details, specify the records you need, and sign the form.
- 3
Submit your request
Submit your signed authorization to UPMC Presbyterian Shadyside's Health Information Management (HIM) department by mail, fax, or in person. Keep a copy for your records.
- 4
Pay applicable fees
Pay any applicable copying fees. Under HIPAA, fees must be reasonable and cost-based. Pennsylvania may set additional fee caps.
- 5
Receive your records
UPMC Presbyterian Shadyside typically fulfills requests within 30 business days. HIPAA requires a response within 30 calendar days.
Ready to Request Your Records?
Skip the paperwork. Start your medical records request from UPMC Presbyterian Shadyside online. We prepare the authorized request and follow up; the provider controls availability and release timing.
Order Records from UPMC Presbyterian Shadyside