Val Verde Regional Medical Center

Ended up in the emergency room with my daughter August of last year. At the time we were on Medicaid out of Pennsylvania and just passing through. They have been told numerous times how to properly file their claim by the insurance company, who even sent instructions in writing, but still illegally try to collect payment due to their own incompetence in their billing department. I was told by my insurance, it is unlawful for them to take the actions they are taking which includes sending me to a creditor and trashing my score. All they have to do is call a freaking 1-800 number to get an id number for their form so it will be approved. Why can't these people get their act together when they have had almost a year to do so? It will be 1yr year of this headache in a couple of months. Save your time, credit score, and sanity to make the trip to San Antonio if you can help it.

Long waiting time, cafeteria service so bad... They suppose to close at 6 pm but they had the register closed 5 minutes early, its annoying because I've been here the whole day. Without breakfast

Takes forever my 3 yr old son had a high fever vomiting that wouldn't stop and the lady at the front was calling for someone yet no one showed up there was no one in the waiting room but us there was only 2 other people in the back what the hell took so long I swear we need better doctors here

There are no words to describe the incompetence, and under-staffing at this facility. We requested to move our daughter to a hospital in San Antonio because there was no pediatrician on staff and we were met with condescending remarks and divisiveness. It took getting the Chief of Operations called on to move her. The only one good thing about this hospital was a Nurse and at that she was contracted through an agency and would move in a year. Finally, transferred to San Antonio and the level of care, attention does not compare. To toy with the health of an individual is unimaginable,insulting; this hospital is driven by greed, pride, and bad management.

While traveling across the country we needed to go to an urgent care on a Sunday. We came to this emergency room. We were taken back promptly, every thing was done quickly and efficiently. EKG and lab work done and we were back on the road within 2 hours. Staff was professional. Excellent experience.