Wellstar Kennestone Hospital
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feedback about Wellstar Kennestone Hospital
If I could zero stars I would. The ER department is one of the worst I’ve ever seen. Went to the ER last night due to chest pains. They gave me an X-ray without taking a urine sample. They do your vitals right in the middle of the waiting area. So unprofessional. The nurse with curly hair that worked last night was beyond rude to this lady that had been waiting in the ER for a long time as I had already been there 2 hours and she was there before me. She was sick and had her toddler with her. The toddler became very agitated and started crying uncontrollably. Some idiot took out his phone to record the baby crying and the mom was doing her best to get her child to stop crying. Then out comes the nurse and says very loudly, is there anyone that can come get that baby. How stupid. Do you think if there was anyone to get the baby she would be sitting in an over crowded ER? The lady didn’t speak good English so she brushed it off but the nurse saw the look on my face and then asked mom could she take the child in the back to get a snack. Then a pregnant woman came in and she was treated poorly as well. This same nurse blurted to the interpreter oh she was getting prenatal care at a clinic so she doesn’t have a primary doctor. Straight HIPAA violation but I guess she figured oh she’s not an American so she didn’t deserve respect. Lastly a lady wanted to be with her father in the back. She lied and told the lady she couldn’t for safety reasons but so many other patients had their love ones back there. She needs a lesson in mannerisms and customer service.
My wife just gave birth to our first daughter at Kennestone and we had a great experience. The staff was friendly and helpful. The facilities were clean. And they've actually got some pretty decent food for a hospital.
My husband had a stroke and was brought here. I could not be more impressed with the care that he has been given the last 5 days . It’s not just your basic hospital care in and out, it’s like they stress customer service here. 98% of the nurses and technicians seem to give 100%. The facility is clean and everything you need as a family member, you can get it here without leaving the facility.
The patient care coordinators provide all the help you need in making a plan for after your stay. This is by far my best hospital experience.
The overall visit was great! Wait time in ER was like 30min and they seemed to have had quite a few people waiting but they’re were in and out quickly as well. The PA, Rick Rivera, was AMAZING!!! Not only did he know several quotes from Waterboy but he also did a wonderful job with my husbands stitches!!! We were all cracking up quoting the movie and he was able to be very serious when he needed to be and tell us how to take care of them. Hopefully we will not be going back for quite some time but if/when we do, we hope to see him again!
So I’ve been here 5 days now. Rooms are double occupancy with very little room - here’s a rundown of the roommates I’ve had, which have been different every night:
Night 1 - he started gasping for air and coded, also choked a nurse. At 1:30 in the morning. Night 2 - he was verbally abusive to all the nurses every single time every single hour. Night 3 - every other word was a curse word, and then started making derogatory jokes about other races and gays. Night 4 - snores louder than a freight train.
The care here is good, but the rooms are double occupancy and cramped. On top of the little sleep you are getting, you have to deal with these crazy roommates. Beware!