West Hills Hospital &Amp; Medical Center
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Address

7300 MEDICAL CENTER DR, WEST HILLS, CA 91307 USA

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Phone

(818) 676-4100

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Consumer feedback about West Hills Hospital &Amp; Medical Center

Melvin Bustria
Melvin Bustria

2 out of 5 stars

posted 2 months ago

The actual nurses, doctors and medical staff were great... the reason for the low rating is because of the female security posted on the night of may 7. She was very unprofessional. My wife had brought my son in who got diagnosed with pneumonia. They had gone ahead of me and I had to meet them there. When I get there she was bent over twirling and trying to tie her hair(of all things to be doing) it literally took her 2 min before I could get her attention. When she finally did acknowledge my presence I was in shock on the tone and the way she spoke. She acted as if I was bothering her!! I was trying to contain my emotions, you know the way you feel when you have a sick 5 year old who’s scared and you don’t know what’s happening. All this transpired with a simple question of “ I would like to see my son, please” his last name is.. first name is... I understand protocol and procedures but pls be a little more professional... people are there because they feel they have an EMERGENCY!! Have empathy and compassion. Especially if you are the first person they speak to before a long uncertain visit!if you don’t care ( no one asks you to) at least be professional.

Courtney Chase
Courtney Chase

5 out of 5 stars

posted 1 month ago

I had such an amazing experience giving birth to my son here. ALL of the nurses and my doctor, Dr. Khodai are all fantastic and make you feel so much more comfortable with the process. I highly recommend delivering here.

La F
La F

5 out of 5 stars

posted 4 months ago

I hear horrible stories about ER experiences, but I’ve never had one at the West Hills Hospital. Though the wait was a bit longer than usual this time it wasn’t their fault. There were a lot of people there so it can’t be helped.
I found the nurses and doctors to be kind, caring and concerned. No complaints here. Probably not the norm but I appreciate and understand the medical field...it’s not easy, especially in an ER full of sick, crying children.
Keep up the good work, and thank you!!

4/2/18
I just wanted to update my review. I was there yesterday and again I got wonderful service and care. It was really busy but I was actually in and out in 1 hr. The administrative people, nurses and doctor were so attentive and made what could have been a bad experience very good. Thank you again!!😀

harish kumar
harish kumar

1 out of 5 stars

posted 4 months ago

AVOID THIS HOSPITAL!

Went to Emergency since my wife fainted at Home. She was told everything is normal(Thank God) and sent Home within 4 Hrs.
Then got below bills-
1. Bill of around $2270 for "Hospital services" - No detail of what services in the Bill.
2. Separate bill of $30 from Pathologist for Tests which is fine.
3. My Insurance website shows Doctor claim(Bill which I am yet to receive) of $170 for just showing up and telling everything is normal.

No Treatment received except few tests and Bill of over $2400.

Noora Asadi
Noora Asadi

1 out of 5 stars

posted 1 week ago

Absolutely dirty and disgusting. Horrible staff and unfriendly nurses . Very very poor service. I’ve been hearing that till I personally experiencing