Wheaton Franciscan Healthcare All Saints

I gave birth here, and it was a terrible experience cause I gave birth but wonderful as well. The staff were fantastic and I love the pregnancy group that have. I have Christina Sullivan and her nurse that I am afraid I forgot the name of. They are both fantastic. As for the ER, they’re wonderful, too. I sprained my ankle and I was seen pretty quickly. There wasn’t much wait or a line, but that could of been the time of day I was there. I love Wheaton Franciscan Hospital.

I had both knees replaced at the end of February and needed to stay at the hospital for 5 days. I loved it there! I was treated very well. Everyone was wonderful to me. The nurses and the nurses assistants did everyone to help me. The therapists were outstanding also.

My cousin was sent here today by her doctor and she was seen by Dr Kathleen Shallow M.D. for sickle cell and they basically told her she was faking that's absolutely not true long story short she is in the hospital now very sick. If I could give this a rating of 0 I would. Everyone that come through your emergency department is not seeking attention. AND NOW THAT IS ON HER MEDICAL RECORD FOR NOTHING

Billing department has been an absolute nightmare. I'm ready to change practices just because of this. I'm on the phone weekly with them, and every time something is wrong and they need time to fix it. Yet, they want me to pay right away. I keep talking to supervisors who are making mistakes as well, and it seems no one knows what to do. Would love to talk to someone that actually cares about the patient and doesn't treat you like another number that doesn't matter. How disappointing from a practice I'm trusting with my care. P.S. I love my doctors but the constant headaches and time out of my day for these phone calls are pushing me away. Added because once again I've been charged a random amount with no approval!! Stay away from here! Randomly charged an amount that is completely random. No automatic payments set up, due date isn't today, and not monthly amount I am to pay WITH ENTERING MY OWN INFORMATION AT HOME. Absolutely no excuse for this. Account is overdrawn due to their mistakes so I will be expecting refund and overdraft fee. Bank won't forgive overdraft because I had to plead with them last time this happened to void it. And yes I've spoken to public relations in July and was assured it wouldn't happen again. Yet here we are. Ascension Will not be receiving my business anymore. I feel bad for the doctors who are great, but miss out on patients due to this ridiculousness.

The only reason I am still with ascension is because of doctor Paul Durbin. He is absolutely the best doctor I have ever had. However, when I was referred to a specialist at ascension I ran into issues. I did my usual online review of the doctors in that practice division. Many of them were poorly rated but the ones that I would see, which were still listed on ascension's website, had left to Aurora six months prior. In a different specialty , the doctor I wanted to see is no longer practicing at the location listed on the website and has not for some time. The receptionist told me that many patients were getting frustrated that the website was woefully out of date including incorrect practice locations and telephone numbers. As a result of this, I have started to see my other doctors at Aurora health care. Those doctors are properly listed on their website and can get me within a week.