Willis Knighton Bossier Health Center

I could not be more upset with their billing department. I received a bill for services and paid it. Shortly after that I received another for the same exact services. I then received a phone call from a girl about it and I attempted to get some clarity and she told me she'd look into it and get back to me, which she never did. After months of me calling (according to my cell statements I made over 20 attempts) no one ever responded to the voicemails. Finally, the girl calls me back (this is months later). She was beyond rude, told me she doesn't know who I paid but it wasn't them and that she's sending me to default and then abruptly hangs up on me. All I want is to know why I'm paying two bills for the same exact service on the same exact date and I'll pay it. I do not understand why this is so difficult.

On my 4th day at this hospital. I haven't see my doctor for the last 24 hours. I've asked when I would be able see him, which I was told by a nurse that I'm the lowest man on the totem pole and would have to wait till he makes it to me. I just heard one of the nurse's outside my room call someone on speaker phone to let them know she liked their underwear. Oh, and last night when I told my nurse that my iv was burning, I was told that was normal. A few hours later my veil was blown out. I was also told I would be leaving today but that doesn't look to be happening. I am in room 3034 if anyone cares. I would love to know what's going on with me and if I will ever get to leave.

Had our baby at the bossier WK location. And we couldn’t have been happier with everyone who helped. Our doctor, ALL the nurses, anesthesiologist, literally everyone was so so nice! Zero complaints♥️

Very fast and very clean. But the bedside manor needs a serious overall! Most of the staff we dealt with were very cold. I had a CT scan and instead of being walked back to the room, I was told “You can return to your room now.” She did manage to give me the number as I walked out. The doctor looked as if he was bothered and not wanting to be there. The lab tech was great with a needle. But jeez...smile anyone?? We are new to the area and requested other’s preferences on hospitals but due to the possible seriousness, we went with what was close. Everyone from here said stay away from WK. good doctors are elsewhere.

Very fast and very clean..but the bedside manor needs a serious overall! Most of the staff we dealt with were very cold. I had a CT scan and instead of being walked back to the room, I was told “You can return to your room now.” She did manage to give me the number as I walked out. The doctor looked as if he was bothered and not wanting to be there. The lab tech was great with a needle. But jeez...smile anyone?? We are new to the area and requested other’s preferences on hospitals but due to the possible seriousness, we went with what was close. Everyone from here said stay away from WK... good doctors are elsewhere. They weren’t kidding.