Wyckoff Heights Medical Center
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feedback about Wyckoff Heights Medical Center
My sister only came here to get an ultrasound at 10:00am but went home around 3:00pm. It was absolutely unnecessary. The staff was completely disorganized. No one knew where her doctor was and the nurses useless. There was an elderly person who went to the bathroom on herself and after about 30 minutes the staff finally tended to her. Then a nurse left the dirty gurney in the waiting area for another 30 minutes! It was awful. Patients were being ignored and no one wanted to do their job. If I could give this hospital zero stars I would.
Zero Stars & My Story From Over 2 Years Ago. I Had A Nightmare Of An Experience After Spending Over 10+Hours Needlessly In The Emergency Room. What I've Seen Out Of This Garbage Of This Medical Institution As Far As Representation Goes Is That Managers, Doctors, Nurses & All Other Hospital Staff Are Nothing But In Fact Unprofessional. They Are In Fact Rude, Very Disrespectful & ETC & Are Clearly Incapable Of Handling Situations Not Only In A Reasonable Manner But Also In A Timely Manner As Well. In My Past, I Applied An Enormous Amount Of Pressure By Not Only Embarrassing 2 Floor Managers & A Doctor Who Were Directly Involved In A Huge Incident But A Patient Advocate As Well. The Parties Who Were Involved Are, One Of The Managers Is From The Emergency Department & The Other Manager Along With The Doctor Who Was Directly Involved Is From The Dental Department. A Patient Advocate Was Also Involved Courtesy After A Phone Call Was Made From This Said Manager From The Same Dental Department In Clearly Making This Mistake & After I Filed A Complaint In Not Only Putting All Medical Parties In Their Place & Yes After Dealing With A Medical Malpractice As Well. They Tried To Manipulate Me In The Form Of Gaslighting By Distorting All The Facts In Playing These Mind Games & Trying To Cover Up The Facts In Getting Me To Question Myself Of Just Exactly What Happened As I Did Not Fall For It. They Did This Clearly Because I Had All Of Them Put To The Wall As They Had No Escape & This Was All Due Because Of Them Dealing With Their Own Insecurities As This Was Clearly Spotted. All I Wanted To Do Is To Be Treated & Be On My Way & This Is What I Get As They Clearly Disrespected Me & My Time As They Made It Alot More Worse Than What It Had To Be. Since These People Have Already Shown Me Their True Colors In Just Being A Complete Joke? I Already Charged All Of Them To The Game By Taking Action In Cutting All Of Them Out Of My Life & By Kicking Them To The Curb. They Are Extremely Lucky That I Decided Not To Pursue A Medical Malpractice Lawsuit As A Result Of Myself Being Extremely Occupied With My Occupation. As You Can See Here Is That My Patients Bill Of Rights Were Clearly Violated. I Received A Letter From The Patient Advocate Later On Regarding The Aftermath Following This Incident As Far As What Was Being Done On Their Behalf But Again I Wasn't Buying It As I Believe In Actions & Not Words So Please Do Not Send Me Any Letters In Regards To Changing Your Story & Being Misleading In The Statements When In Fact Is That I Know Exactly What The Truth Is & Then Persuading Me That If I Needed Anything From Them To Please Don't Hesitate In Trying To Contact Them. I Also Had A Mystery Staff Member Say To Me In These Exact Words & Quote: I Hope That This Is isn't The Last Time That You Come Here. Really? I Mean Seriously? Since I Had All Parties Involved Under Submission, All I Have To Say Is That Now They Are Indeed 100% Devalued & So What I Have To Do Now Is Reject, Reject, Reject, Reject & Reject. These Are Clear Examples Of All Hospital Parties & The Medical Staff Who Try To Create A Relationship With Me But Are Nothing But Just A Complete Waste Of Space & Have Shown Me That They Are Nothing But Medically Induced Worthless Incompetents Who Are Definitely Not Qualified Period. They Are Not To Be Trusted As They Do Talk Unwanted Smack Behind The Patients Backs In Being 2 Faced Individuals. The Trust Here Has Already Been Broken & On Top Of That, This Place Has An Extremely Filthy Dirty Environment, Not Well Maintained & Has An Extreme Unacceptable Amounts Of Foul Odors & Germs Making This Place Extremely Unsanitary. This Place Is Definitely A Ghetto Garbage & Has An Extreme Amount Of Poor Value, Quality & Care In Which Make Wyckoff Heights Medical Center A Huge Red Flag!! My Rating: FAIL!!
It is a shame that the place has horrible reviews. I have recently met one Patient Advocate whom was so helpful and professional. I also met a rude and crass person whom was lousy over the phone. She axtually slammed the phone on me twice! Then I met a nice person with horrible phone etiquette but really willing to provide help. I would like to challenge the Administration to give your employees a Customer Service training. Give support to the good employees and get rid of the rest. My dad was a Dr and knew many at Wyckoff. The decline in service and overall patient experience is a shame for the hospital and community. I am a Customer Service expert. It can be effortless if you suport your team with education and incentive.
As a pastor, I visited this hospital as I have visited many others to be an encouragement to someone that I know. I found Wyckoff to be a clean hospital with a calm environment and friendly medical staff. The neonatal unit in particular provided courteous care. I have given a 4-star rating rather than 5 only because I found it a little confusing to get around inside the hospital and because the 🏢 itself could use some basic remodeling to update it from an "older feel."
Not the best hospital for me but not the worst either. Can use some improvement but even with time, that hasn't even worked for them as well. Only time will prove what is to come with improvements. I came here with my son who cut his hand at work with a razor blade and that was a very deep wound. We went from the ER to the second fl where we waited about 40 minutes in total to get in and out. The main reason why service was quicker then normal for us was because my wife used to work here. You all know, it's who you know, it's unfortunate but reality.
Here the thing about most hospitals ER's, if it's not a major incident, you're not going to get the services you feel you should get. Kids and elderly get a different service and treatment because of their ages. If it's something that can be taken care of by your regular MD, then I believe you should call and set up an emergency appointment with them. Leave hospital ER's for major medical issues.