Yale-New Haven Hospital

I just called Yale and spoke to the front desk lady in ER about me having flu like symptoms (without explaining I am experiencing). I explained to her that I have no insurance but would like to be seen by a doctor knowing that if I do have the flu it may get worse. She goes ahead and states “it sounds like you have a cold and your congested. The walk in are cheaper.” Then rushed me off the phone! I am disgusted at the manner of how she chose to address me! I don’t think that it is right that front desk people feel as if they need to diagnose people over the phone! I will never step foot in there especially if that is the attitude they give towards anyone who is sick.

If they don't see you fainting they will not put you in right away. I been here since 8pm and it is now 12:40 and I haven't still been seen. I don't see how me being pregnant and weak isn't urgent to these people.

Visited here for my partners severe lower back pain. Appropriate wait time and the doctor was kind and knowledgeable. Thanks Yale!

I’ve been here for almost 9 hours. Still have found nothing out. System has been down for a couple hours and the staff seems to be talking more about after work hanging out instead of helping patients. The doctor received our results over an hour ago and we still have not heard anything back. Definitely not coming back. Would much rather drive further to a place that’s more focused on the patients and give you quicker results !!!

showed up to the ER with intense stomach pain. after I was seen for labs, I waited over 2 hours just to be seen.