Request Your Medical Records from Candler Hospital
Complete guide to ordering your medical records from Candler Hospital in Savannah, GA. Learn about your HIPAA rights, fees, expected turnaround times, and how to submit your request.
How do I order medical records from Candler Hospital?
To order medical records from Candler Hospital in Savannah, GA, ask the provider to identify the correct records contact and confirm its current request procedure before sending your request or identifying documents. The federal HIPAA Privacy Rule generally requires covered entities to act within 30 calendar days, with one limited extension; state law may be faster. Available submission methods must be confirmed with the provider. MedicalRecords.com can coordinate an authorized request, but provider timing is not guaranteed.
Your HIPAA Rights at Candler Hospital
Under the HIPAA Privacy Rule (45 CFR §164.524), you have the legal right to access your medical records from Candler Hospital. Key protections include:
- 30-day response requirement — Candler Hospital must respond to your request within 30 calendar days (one 30-day extension is permitted with written notice).
- Right to designated record set — You can request medical records, billing records, insurance records, and other information used to make decisions about your care.
- Electronic copies — If your records are maintained electronically, you may request an electronic copy in the format of your choice (if readily producible).
- Reasonable fees only — For an individual's own HIPAA access-copy request, charges must be reasonable and cost-based. Ask for an advance estimate; fees for third-party requests may follow different rules.
- Right to file a complaint — If Candler Hospital fails to comply, you may file a complaint with the HHS Office for Civil Rights (OCR).
Sources: 45 CFR §164.524 and HHS right-of-access notice. Federal access guidance; provider-specific procedures are not verified by this summary.
Records contacts listed for Candler Hospital
Confirm these contact details and where to send your request with the provider before sharing identifying documents. Any source review below covers only the information it names.
- Department
- Medical Records
- Phone
- 912-819-6767 Option #6
- Hours
- Monday-Friday, 8:00 a.m. to 5:00 p.m.
- Mailing address
- Candler Hospital Attention Medical Records 5353 Reynolds Street Savannah, GA 31405
- Listed request methods — confirm with the provider
- MailEmailOnline
St. Joseph's/Candler publishes Medical Records assistance for the Savannah Candler campus at 912-819-6767, Option #6, Monday through Friday, 8 a.m. to 5 p.m. Signed patient-own-copy requests are accepted by mail, email or the linked online process. Patient fax requests are expressly not accepted; the provider-to-provider fax exception is not a patient submission method. The Candler mailing address is distinct from St. Joseph's Hospital. The source page's publication/update date was not established. Calls, email security, delivery and operating availability were not tested. Portal capabilities, fees, turnaround, CMS identifiers and quality were not reviewed.
Operator records instructions · Vendor Reported · Limited confidenceRecords contact review: .
Expected Turnaround
Confirm with the provider
The federal HIPAA Privacy Rule generally requires covered entities to act on an access request within 30 calendar days. One extension of up to 30 days is allowed when the required written notice is provided. Check applicable state requirements. This is a response rule, not a delivery estimate for this hospital or a MedicalRecords.com service guarantee.
Official Data · 45 CFR § 164.524(b)(2) · Federal timing provision reviewed by MedicalRecords Research. Provider-specific turnaround was not verified.
Copying Fees
Reasonable, cost-based fees per HIPAA
How to Request Medical Records from Candler Hospital
- 1
Gather your identification
Ask Candler Hospital which identification and visit details its records department needs before sending documents.
- 2
Prepare your records access request
Ask Candler Hospital how to submit a request for your own records and what identity verification is needed. The provider may require a written request; confirm its procedure before sending documents.
- 3
Submit your request
The directory lists these request methods for Candler Hospital: mail, email, online. Confirm which method the provider accepts for your request before sending your request or identifying documents. Keep a copy of your submission for your records.
- 4
Pay applicable fees
Pay any applicable copying fees. Under HIPAA, fees must be reasonable and cost-based. Georgia may set additional fee caps.
- 5
Receive your records
Confirm with Candler Hospital when your records will be ready and how they will be delivered. Provider release timing varies; MedicalRecords.com cannot guarantee the provider's release date.
Ready to Request Your Records?
Skip the paperwork. Start your medical records request from Candler Hospital online. We prepare the authorized request and follow up; the provider controls availability and release timing.
Order Records from Candler Hospital