Request Your Medical Records from Lancaster General Hospital
Complete guide to ordering your medical records from Lancaster General Hospital in Lancaster, PA. Learn about your HIPAA rights, fees, expected turnaround times, and how to submit your request.
How do I order medical records from Lancaster General Hospital?
To order medical records from Lancaster General Hospital in Lancaster, PA, ask the provider to identify the correct records contact and confirm its current request procedure before sending your request or identifying documents. The federal HIPAA Privacy Rule generally requires covered entities to act within 30 calendar days, with one limited extension; state law may be faster. Available submission methods must be confirmed with the provider. MedicalRecords.com can coordinate an authorized request, but provider timing is not guaranteed.
Your HIPAA Rights at Lancaster General Hospital
Under the HIPAA Privacy Rule (45 CFR §164.524), you have the legal right to access your medical records from Lancaster General Hospital. Key protections include:
- 30-day response requirement — Lancaster General Hospital must respond to your request within 30 calendar days (one 30-day extension is permitted with written notice).
- Right to designated record set — You can request medical records, billing records, insurance records, and other information used to make decisions about your care.
- Electronic copies — If your records are maintained electronically, you may request an electronic copy in the format of your choice (if readily producible).
- Reasonable fees only — For an individual's own HIPAA access-copy request, charges must be reasonable and cost-based. Ask for an advance estimate; fees for third-party requests may follow different rules.
- Right to file a complaint — If Lancaster General Hospital fails to comply, you may file a complaint with the HHS Office for Civil Rights (OCR).
Sources: 45 CFR §164.524 and HHS right-of-access notice. Federal access guidance; provider-specific procedures are not verified by this summary.
Records contacts listed for Lancaster General Hospital
Confirm these contact details and where to send your request with the provider before sharing identifying documents. Any source review below covers only the information it names.
- Department
- Medical Record Services
- Phone
- (717) 544-5911
- Fax
- 717-544-5914
- Mailing address
- Lancaster General Health Medical Record Services 555 N. Duke Street, 1st Floor Lancaster, PA 17604
- Listed request methods — confirm with the provider
- Online
Penn Medicine explicitly describes patient-copy access online. Its published Lancaster fax and mailing address accompany authorization instructions for sending records to another provider or person; this review did not establish fax or mail as patient-own-copy submission methods. The published Medical Record Services phone is for records questions. The records mailing ZIP is 17604, distinct from the hospital visitor ZIP 17602 supported by the official directions page and the dated CMS identity row. This review covers these published contacts and scoped campus contact corrections only. Source publication dates, hours, fees, turnaround, delivery and operating availability were not established or tested. Portal capabilities, CMS quality and whole-profile accuracy were not reviewed.
Operator records instructions · Vendor Reported · Limited confidenceRecords contact review: .
Expected Turnaround
Confirm with the provider
The federal HIPAA Privacy Rule generally requires covered entities to act on an access request within 30 calendar days. One extension of up to 30 days is allowed when the required written notice is provided. Check applicable state requirements. This is a response rule, not a delivery estimate for this hospital or a MedicalRecords.com service guarantee.
Official Data · 45 CFR § 164.524(b)(2) · Federal timing provision reviewed by MedicalRecords Research. Provider-specific turnaround was not verified.
Copying Fees
Reasonable, cost-based fees per HIPAA
Access Records Through the Patient Portal
Lancaster General Hospital has a portal destination listed in this directory (MyLGHealth). Confirm available records and request options with the provider before relying on it.
Visit Patient PortalHow to Request Medical Records from Lancaster General Hospital
- 1
Gather your identification
Ask Lancaster General Hospital which identification and visit details its records department needs before sending documents.
- 2
Prepare your records access request
Ask Lancaster General Hospital how to submit a request for your own records and what identity verification is needed. The provider may require a written request; confirm its procedure before sending documents.
- 3
Submit your request
The directory lists these request methods for Lancaster General Hospital: online. Confirm which method the provider accepts for your request before sending your request or identifying documents. Keep a copy of your submission for your records.
- 4
Pay applicable fees
Pay any applicable copying fees. Under HIPAA, fees must be reasonable and cost-based. Pennsylvania may set additional fee caps.
- 5
Receive your records
Confirm with Lancaster General Hospital when your records will be ready and how they will be delivered. Provider release timing varies; MedicalRecords.com cannot guarantee the provider's release date.
Ready to Request Your Records?
Skip the paperwork. Start your medical records request from Lancaster General Hospital online. We prepare the authorized request and follow up; the provider controls availability and release timing.
Order Records from Lancaster General Hospital