Request Your Medical Records from Las Colinas Medical Center
Complete guide to ordering your medical records from Las Colinas Medical Center in Irving, TX. Learn about your HIPAA rights, fees, expected turnaround times, and how to submit your request.
How do I order medical records from Las Colinas Medical Center?
To order medical records from Las Colinas Medical Center in Irving, TX, submit a signed authorization to the health information management department. The federal HIPAA Privacy Rule generally requires covered entities to act within 30 calendar days, with one limited extension; state law may be faster. Available submission methods must be confirmed with the provider. MedicalRecords.com can coordinate an authorized request, but provider timing is not guaranteed.
Your HIPAA Rights at Las Colinas Medical Center
Under the HIPAA Privacy Rule (45 CFR §164.524), you have the legal right to access your medical records from Las Colinas Medical Center. Key protections include:
- 30-day response requirement — Las Colinas Medical Center must respond to your request within 30 calendar days (one 30-day extension is permitted with written notice).
- Right to designated record set — You can request medical records, billing records, insurance records, and other information used to make decisions about your care.
- Electronic copies — If your records are maintained electronically, you may request an electronic copy in the format of your choice (if readily producible).
- Reasonable fees only — Providers may only charge reasonable, cost-based fees for copying. Many states cap these fees below federal limits.
- Right to file a complaint — If Las Colinas Medical Center fails to comply, you may file a complaint with the HHS Office for Civil Rights (OCR).
Source: U.S. Department of Health & Human Services, 45 CFR §164.524 — Access of individuals to protected health information. Last reviewed January 2026.
Health Information Management (HIM) at Las Colinas Medical Center
Contact information for the Health Information Management (HIM) department at Las Colinas Medical Center is not currently available. Please call the hospital's main line at (972) 969-2000 and ask to be transferred to the Medical Records or Health Information Management department.
Expected Turnaround
30 business days
Copying Fees
Reasonable, cost-based fees per HIPAA
Texas Medical Records Fees & Regulations
Filing Deadline
You have 180 days to file a billing complaint in Texas.
Patient Advocate
Texas Department of Insurance, Consumer Help Line — File a complaint
No Surprises Act Compliance
Texas SB 1264 is a specified state law under the No Surprises Act. The Texas Department of Insurance mediation/arbitration process applies for state-regulated plans. TDI enforces compliance. Texas law served as a model for portions of the federal No Surprises Act.
How to Request Medical Records from Las Colinas Medical Center
- 1
Gather your identification
Prepare a valid government-issued photo ID and any details about your visits to Las Colinas Medical Center (dates of service, department, treating physician).
- 2
Complete a HIPAA authorization form
Download or request a HIPAA-compliant medical records release form from Las Colinas Medical Center. Fill in your personal details, specify the records you need, and sign the form.
- 3
Submit your request
Submit your signed authorization to Las Colinas Medical Center's Health Information Management (HIM) department by mail, fax, or in person. Keep a copy for your records.
- 4
Pay applicable fees
Pay any applicable copying fees. Under HIPAA, fees must be reasonable and cost-based. Texas may set additional fee caps.
- 5
Receive your records
Las Colinas Medical Center typically fulfills requests within 30 business days. HIPAA requires a response within 30 calendar days.
Ready to Request Your Records?
Skip the paperwork. Start your medical records request from Las Colinas Medical Center online. We prepare the authorized request and follow up; the provider controls availability and release timing.
Order Records from Las Colinas Medical Center