Request Your Medical Records from Presbyterian Hospital Matthews
Complete guide to ordering your medical records from Presbyterian Hospital Matthews in Matthews, NC. Learn about your HIPAA rights, fees, expected turnaround times, and how to submit your request.
How do I order medical records from Presbyterian Hospital Matthews?
To order medical records from Presbyterian Hospital Matthews in Matthews, NC, submit a signed authorization to the health information management department. The federal HIPAA Privacy Rule generally requires covered entities to act within 30 calendar days, with one limited extension; state law may be faster. Available submission methods must be confirmed with the provider. MedicalRecords.com can coordinate an authorized request, but provider timing is not guaranteed.
Your HIPAA Rights at Presbyterian Hospital Matthews
Under the HIPAA Privacy Rule (45 CFR §164.524), you have the legal right to access your medical records from Presbyterian Hospital Matthews. Key protections include:
- 30-day response requirement — Presbyterian Hospital Matthews must respond to your request within 30 calendar days (one 30-day extension is permitted with written notice).
- Right to designated record set — You can request medical records, billing records, insurance records, and other information used to make decisions about your care.
- Electronic copies — If your records are maintained electronically, you may request an electronic copy in the format of your choice (if readily producible).
- Reasonable fees only — Providers may only charge reasonable, cost-based fees for copying. Many states cap these fees below federal limits.
- Right to file a complaint — If Presbyterian Hospital Matthews fails to comply, you may file a complaint with the HHS Office for Civil Rights (OCR).
Source: U.S. Department of Health & Human Services, 45 CFR §164.524 — Access of individuals to protected health information. Last reviewed January 2026.
Health Information Management (HIM) at Presbyterian Hospital Matthews
Contact information for the Health Information Management (HIM) department at Presbyterian Hospital Matthews is not currently available. Please call the hospital's main line at (704) 384-6500 and ask to be transferred to the Medical Records or Health Information Management department.
Expected Turnaround
30 business days
Copying Fees
Reasonable, cost-based fees per HIPAA
North Carolina Medical Records Fees & Regulations
Filing Deadline
You have 60 days to file a billing complaint in North Carolina.
Patient Advocate
North Carolina Department of Insurance, Consumer Services Division — File a complaint
No Surprises Act Compliance
North Carolina relies on the federal No Surprises Act for surprise billing protections. The Department of Insurance coordinates with CMS for state-regulated plan enforcement.
How to Request Medical Records from Presbyterian Hospital Matthews
- 1
Gather your identification
Prepare a valid government-issued photo ID and any details about your visits to Presbyterian Hospital Matthews (dates of service, department, treating physician).
- 2
Complete a HIPAA authorization form
Download or request a HIPAA-compliant medical records release form from Presbyterian Hospital Matthews. Fill in your personal details, specify the records you need, and sign the form.
- 3
Submit your request
Submit your signed authorization to Presbyterian Hospital Matthews's Health Information Management (HIM) department by mail, fax, or in person. Keep a copy for your records.
- 4
Pay applicable fees
Pay any applicable copying fees. Under HIPAA, fees must be reasonable and cost-based. North Carolina may set additional fee caps.
- 5
Receive your records
Presbyterian Hospital Matthews typically fulfills requests within 30 business days. HIPAA requires a response within 30 calendar days.
Ready to Request Your Records?
Skip the paperwork. Start your medical records request from Presbyterian Hospital Matthews online. We prepare the authorized request and follow up; the provider controls availability and release timing.
Order Records from Presbyterian Hospital Matthews