How to Get Your Medical Records from Upstate New York VA Healthcare System
Use this guide to plan a medical records request from Upstate New York VA Healthcare System in Buffalo, NY. Review the listed information and ask the provider to identify the correct records contact and confirm its current instructions before sending your request or identifying documents.
How do I get medical records from Upstate New York VA Healthcare System?
To get your medical records from Upstate New York VA Healthcare System in Buffalo, NY, ask the provider to identify the correct records contact and confirm its current request procedure before sending your request or identifying documents. Confirm expected timing directly with the provider.
Records contacts listed for Upstate New York VA Healthcare System
Confirm these contact details and where to send your request with the provider before sharing identifying documents. Any source review below covers only the information it names.
- Department
- Release of Information
- Phone
- (716) 862-6303
- Fax
- 716-862-6720
- Hours
- Monday, Wednesday and Friday, 9:00 a.m. to 2:30 p.m.; Tuesday and Thursday closed
- Mailing address
- 3495 Bailey Avenue Box 136B3 Buffalo, NY 14215
The VA records page was last updated June 1, 2026. The phone is specifically labelled Release of Information; the published office schedule is Monday, Wednesday and Friday, with Tuesday and Thursday closed. This review covers published patient-copy routing only. Calls, delivery and operating availability were not tested. Portal capabilities, CMS data, quality, fees and turnaround are not reviewed.
Operator records instructions · Official Data · High confidenceRecords contact review: .
How to Submit Your Request
Listed request methods — confirm with the provider
Fees & Expected Timeline
Expected Turnaround
Confirm with the provider
The federal HIPAA Privacy Rule generally requires covered entities to act on an access request within 30 calendar days. One extension of up to 30 days is allowed when the required written notice is provided. Check applicable state requirements. This is a response rule, not a delivery estimate for this hospital or a MedicalRecords.com service guarantee.
Official Data · 45 CFR § 164.524(b)(2) · Federal timing provision reviewed by MedicalRecords Research. Provider-specific turnaround was not verified.
Copying Fees
Reasonable, cost-based fees per HIPAA
New York may impose additional per-page fee caps.
State law for this request: New York
- Response deadline
- 10 daysAfter a written request, a New York provider must let you inspect your records within 10 days and must send copies within a reasonable time; HIPAA's 30-day limit (one 30-day extension with written notice) is the federal outer limit for copies. (N.Y. Pub. Health Law § 18, 45 CFR 164.524)
- Copy fees
- $0.75/pageCharges cannot exceed the provider's costs, and paper copies are capped at $0.75 per page. Copies needed for a government benefit application, claim or appeal must be free, and you cannot be denied access only because you cannot pay. (N.Y. Pub. Health Law § 18)
State rule checked against official sources on . Information only, not legal advice.
Online records guidance
U.S. Department of Veterans Affairs — records-office guidance publishes records-access guidance for Upstate New York VA Healthcare System at https://www.va.gov/western-new-york-health-care/medical-records-office/#get-your-records-online. This is public guidance, not a patient portal login. Follow the provider’s instructions for records-access options; account access and portal capabilities were not independently verified.
View records guidanceStep-by-Step: Get Your Records from Upstate New York VA Healthcare System
- 1
Verify your identity
Ask Upstate New York VA Healthcare System which identification and visit details its records department needs before sending documents.
- 2
Prepare your records access request
Request form(s) listed for Upstate New York VA Healthcare System: Individuals’ Request for a Copy of Their Own Health Information (VA Form 10-5345a). Ask the provider which form and verification details are needed for your access request.
- 3
Submit your records request
The directory lists these request methods for Upstate New York VA Healthcare System: mail, fax, in-person. Confirm which method the provider accepts for your request before sending your request or identifying documents. Keep a copy of your submission for your records.
- 4
Pay applicable fees
Pay any applicable copying fees. Under HIPAA, fees must be reasonable and cost-based. New York may set additional fee caps on per-page charges.
- 5
Receive your medical records
Confirm with Upstate New York VA Healthcare System when your records will be ready and how they will be delivered. Provider release timing varies; MedicalRecords.com cannot guarantee the provider's release date.
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Order Records from Upstate New York VA Healthcare SystemRelated Resources
Upstate New York VA Healthcare System Overview
Full hospital profile including contact info, EMR system, and capabilities.
Order Records Online
Start your medical records request from Upstate New York VA Healthcare System with our secure online form.
New York Health Data Guide
Data breaches, patient rights, and healthcare regulations in New York.
Your HIPAA Rights
Understand your federal right to access your medical records and what to do if denied.