GroupOne Healthsource, Inc.

Love my Doctor but this billing service is the worst. I tried to make a payment by phone and after 2 hours of call backs and waiting on hold I gave up.

Worst experience ever. Waited 30+ days before finally deciding to file an appeal--not that the appeal has yet occurred--but at least the "Claims Team" did make a decision. This despite at least two denials. Was told that if appeal is rejected, which it will be, it will take another 6-8 weeks to "process" the return. Thinly veiled money tactic. We must have your money NOW, but don't EVER ask for a justified refund.

Group One has been very helpful to us and really helped our Business office with our e-cw program Our liason, Melissa, is incredible. Always helpful and pleasant. Our office is fortunate to have found Group One.

GroupOne is the best decision we have made in medical billing. Our team lead is very responsive, proactive, and solution oriented. She keeps our team running smoothly regardless of geographic distance. We had a truly miserable experience with another billing company a year prior, but GroupOne has renewed our faith in outsourced billing companies, as well as resolved the issues created by our past billers. GroupOne specializes in eClinicalWorks, meaning that our team knows our software and can navigate everything properly. Thank you GroupOne!

Main issues: A- Lost revenue from 1) Coding errors from certified coders 2) Timely filing issues from claims done after they took over including: Missed claims Lack of working denials in a timely manner (some as late as 6 months later) Lack of, or delay in, filing claims to the secondary insurance 3) Inaccuracy in refunds 4) Inaccuracy in write-offs/adjustments 5) Inaccuracy in payment posting 6) Inaccuracy in patient statements 7) Inaccuracy in collection accounts B- Lack of communication C- No accountability for reports D- Poor performance as a billing company