How do I contact MedicalRecords.com?

You can reach us by phone at 1-888-633-7327 (Monday-Friday, 9am-6pm EST), by email at support@medicalrecords.com, or through the contact form on this page. We typically respond to emails within one business day.

How long does it take to get my medical records?

Under HIPAA, healthcare providers must respond to records requests within 30 days. Most hospitals fulfill requests in 5-15 business days. Electronic records through patient portals are often available immediately. If you need help requesting records, our team can guide you through the process.

Is MedicalRecords.com affiliated with my hospital or doctor?

No. MedicalRecords.com is an independent healthcare information platform. We are not affiliated with any hospital, doctor, insurance company, or EMR vendor. We provide unbiased information and tools to help patients navigate the healthcare system.

How do I contact MedicalRecords.com?

Use the MedicalRecords.com online contact form and select the subject that best matches your question. The form is the clearest way to route records-request, billing, technical-support, and partnership inquiries to the appropriate team.

Request Records

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Get in Touch

Choose a subject and send your question to the appropriate team. Please do not include medical records or sensitive health details.

Send Us a Message

📞Phone Support

Speak with a representative Monday-Friday, 9am-6pm EST

1-888-633-7327

✉️Email Support

Send a non-sensitive support question by email.

support@medicalrecords.com

📍Mailing Address

MedicalRecords.com

405 Waltham Street, Suite 408

Lexington, MA 02421

Before You Send

MedicalRecords.com is not an emergency service. Call 911 or your local emergency number for a medical emergency. Do not submit medical records or sensitive health information in a general support message.

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