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Crystal Practice Management is an ambulatory electronic health record and practice management system designed for small to mid-sized outpatient healthcare practices. The platform combines clinical documentation, scheduling, billing, and patient engagement tools in a unified system targeting primary care and general specialty practices. The system provides core EHR functionality including clinical charting, e-prescribing through Surescripts connectivity, lab integration with major reference laboratories, and patient portal capabilities for secure communication and online appointment scheduling. Crystal PM includes integrated practice management features covering patient registration, insurance verification, appointment scheduling, and billing workflows. The billing module supports claims management, payment posting, and denial management within the same platform rather than requiring third-party revenue cycle management tools. The system emphasizes usability for smaller practices without dedicated IT staff, offering cloud-based deployment that eliminates on-premise server requirements and reduces technical overhead. Clinical documentation follows standard ambulatory workflows with customizable templates, problem lists, medication management, and order entry. The platform maintains ONC 2015 Edition certification for meaningful use compliance and supports MIPS/MACRA quality reporting requirements for value-based care programs. Lab integration enables electronic ordering and results retrieval from Quest Diagnostics, LabCorp, and other reference laboratories, streamlining diagnostic workflows. The patient portal provides standard engagement features including secure messaging, appointment requests, prescription refills, and access to medical records and test results. While Crystal Practice Management competes in the crowded ambulatory EHR market alongside established vendors, it positions itself as an accessible solution for practices seeking integrated clinical and administrative functionality without the complexity or cost of enterprise-level systems. The system serves primarily primary care specialties including family medicine, internal medicine, and pediatrics, with general-purpose templates adaptable to other ambulatory specialties. Market presence appears limited compared to major ambulatory EHR vendors, with minimal public information about customer base, company structure, or recent product developments.
Official site: www.crystalpm.com
Base plan prices are not publicly disclosed: each current plan card says "Contact Us for Pricing." The official pricing page visibly publishes additional-doctor amounts, but its billing/deployment toggle markup exposes multiple sets: monthly—Essentials $150/doctor, Plus $210/doctor, Pro $290/doctor; annual—Essentials $2,052/doctor, Plus $3,456/doctor, Pro $3,888/doctor. A further duplicate set appears in the page markup (Essentials $1,620/doctor, Plus $210/doctor, Pro $3,132/doctor) without a reliable visible label; treat it as conflicting/stale or otherwise context-specific, not a normalized Essentials includes custom health records, patient portal, machine integrations, optical inventory, Crystal Payments, integrated claims processing, and basic reporting. Plus adds online forms, enhanced reporting, automated EOB importing, ePrescribe Basic, AMA licensing, team messaging, and employee time tracking. Pro adds Crystal Online Scheduling, direct VSP integration, two-way texting up to 15,000 messages, and data migration included. Public optional add-ons: Crystal Kiosk, ePrescribe Controlled Substances, and two-way texting up to 2,500 messages; prices are quote-based/not publicly disclosed. Terms also identify possible AMA licensing fees, additional-feature fees, professional-service Ask the provider to confirm current pricing and terms for your practice.
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