HEALTH CARE 2000 INC Reviews & User Ratings

Health Care 2000, Inc. (HC2000) is a healthcare information technology provider that has been developing electronic health record and practice management solutions since 1988, making it one of the longer-tenured vendors in the ambulatory EHR market. The company targets small to medium-sized medical practices, particularly in the 1-20 provider range, with a focus on delivering integrated clinical and administrative workflows. HC2000's core platform combines electronic health records, practice management, and revenue cycle management into a unified system. The solution is deployed as a client-server application, though the company has evolved to support cloud-hosted deployments for practices seeking to reduce on-premises IT infrastructure. This hybrid approach reflects the vendor's long history in the market and its adaptation to changing technology preferences. The system's key differentiator is its specialty-specific templating and workflow customization. HC2000 has developed pre-configured templates for over 50 medical specialties, including family medicine, internal medicine, cardiology, orthopedics, OB-GYN, and gastroenterology. These templates include specialty-specific documentation, order sets, and clinical decision support tools designed to reduce customization time during implementation. HC2000 maintains ONC 2015 Edition CEHRT certification and supports federal reporting requirements including MIPS, MACRA, and quality measure reporting. The platform includes integrated e-prescribing through Surescripts certification, enabling electronic prescription routing with EPCS capabilities for controlled substances. Laboratory integration supports bidirectional interfaces with major reference labs including Quest Diagnostics and LabCorp. The company's revenue cycle management module includes claims scrubbing, electronic claims submission, denial management, and patient billing functionality. The integrated patient portal provides appointment scheduling, secure messaging, lab results access, and bill payment capabilities. HC2000's market position reflects its longevity and focus on established practices seeking stability and comprehensive support. The company emphasizes personalized customer service and long-term client relationships, with many practices remaining customers for over a decade. Implementation typically involves on-site training and workflow analysis, with ongoing support provided through dedicated account representatives. The vendor's technical architecture supports HL7 and direct messaging for health information exchange, enabling participation in regional HIEs and care coordination networks. Interoperability capabilities include CommonWell Health Alliance participation and DirectTrust accreditation for secure health information exchange. HC2000 primarily serves community-based practices rather than large health systems or hospital-owned practices. The company's competitive positioning emphasizes deployment flexibility, specialty-specific functionality, and comprehensive support rather than modern technology or advanced analytics capabilities. Pricing follows a traditional per-provider licensing model with implementation fees, ongoing support costs, and optional modules for extended functionality.