Health Communication Systems LLC Reviews & User Ratings

Health Communication Systems LLC develops and markets MediTouch EHR, a comprehensive electronic health record and practice management platform serving small to mid-sized ambulatory practices across the United States. Founded in 2003, the company has positioned itself as a cost-effective alternative to larger enterprise EHR vendors while maintaining strong functionality for independent practices and small healthcare organizations. MediTouch EHR combines ambulatory clinical documentation, practice management, e-prescribing, revenue cycle management, and patient engagement tools in a unified platform. The system targets physician practices ranging from solo practitioners to groups with 10-20 providers, with particular strength in primary care and single-specialty practices. The platform emphasizes ease of use with customizable templates, drag-and-drop functionality, and specialty-specific workflows that reduce documentation time. Key differentiators include comprehensive revenue cycle management capabilities integrated directly into the platform rather than requiring third-party services, unlimited customer support without tiered pricing, and specialty-specific templates covering 19+ medical specialties including primary care, cardiology, orthopedics, gastroenterology, and pain management. The system offers both cloud-hosted and on-premise deployment options, though most implementations are cloud-based SaaS subscriptions. MediTouch maintains ONC 2015 Edition certification and Drummond Group certification, supporting MIPS/MACRA quality reporting requirements and Medicare/Medicaid meaningful use attestation. The platform integrates with Surescripts for e-prescribing including controlled substances (EPCS certified), connects to major laboratory systems including Quest and LabCorp, and participates in Carequality and CommonWell health information exchanges for interoperability. The vendor competes primarily on price point and personalized customer service rather than modern innovation. Implementation typically takes 4-8 weeks with included training and data migration services. The company provides phone and email support directly rather than outsourcing, which smaller practices cite as a significant advantage. However, the platform lacks some advanced features found in larger enterprise systems such as sophisticated population health analytics, strong API ecosystem for third-party app integration, and advanced clinical decision support beyond basic drug interaction checking. MediTouch's market position reflects the realities of serving smaller practices: reliable core functionality, predictable pricing, and responsive support trump feature breadth. The system's longevity since 2003 demonstrates sustainability in a highly competitive market, though it has not achieved significant market share penetration compared to industry leaders. Most appropriate for independent practices seeking straightforward EHR functionality without enterprise complexity or corresponding enterprise pricing.