Homecare Homebase

HCHB Platform (including Back Office, Mobile PointCare, HCHB Connect/Business Connect, Personal Care and optional HCHB Services)

Homecare Homebase (HCHB), LLC · Review dated 2026-10-13

The only verifiable public dollar amounts located are customer-specific, not general list pricing: Jefferson County, NY Resolution 88 (March 2025) authorizes Homecare Homebase, LLC for home-health clinical/financial software at approximately $84,000 per year during the initial five-year term, then approximately $73,000 per year thereafter; a clinician-tablet upgrade is expected to total $18,000. Basis/cadence: annual software-services amount, with a five-year initial term; tablet upgrade is a one-time expected amount. These figures must not be generalized to other customers or treated as current HCHB list price.

Billing model

Quote-based / not publicly disclosed. No official public list price, seat/provider rate, usage rate, billing cadence, minimum commitment, free trial, implementation fee, migration fee, training fee, interface fee, e-prescribing fee, telehealth fee, payment-processing fee, or add-on rate was found on the vendor-owned pages reviewed. Publicly available evidence points to negotiated enterprise/customer contracts.

Fees and add-ons

Official HCHB pages describe, without prices, implementation with adoption training and initial education tools; Back Office and Mobile PointCare; reporting/analytics; dedicated support, client-success and business managers. Optional/custom items explicitly offered include ongoing education, additional consulting, custom integrations, HCHB Intelligence/AI automation, Revenue Cycle Services, authorization/eligibility, intake and coding services. RCS covers contract analysis, payer-source management, full-service billing/collection/cash posting, denied-claim correction and cash recovery; official metrics cited are $894M+ annual net collections managed, 800k+ claims submitted daily, 99% first-pass clean-claim rate, 2.5% denial rate and 99% Medicare net collection rate (performance claims, not prices). Product capabilities/inclusions publicly described include intake, scheduling, clinical documentation, OASIS/HOPE and wound/therapy workflows, eligibility/authorizations, billing/claims/reimbursements, audit trails, analytics, EVV for Medicaid (in the public contract), and personal-care payer/unit authorization and split-claim workflows. HCHB Connect supports referrals, signatures, CIE, population-health and real-time two-way exchange with health systems, ACOs, HIEs and the broader care community; HCHB says Surescripts/its Exchange provide a Carequality on-ramp. Business Connect supports HIPAA-compliant CCD/patient-data transfers with vendors, physicians, facilities and payroll. HCHB’s own 2025 EMR article discusses telehealth, digital prescribing/e-prescriptions and remote monitoring as EMR trends, but does not disclose a separately priced HCHB telehealth/e-prescribing module; no standalone HCHB telehealth rate was verified. No customer payment-card/payment-gateway pricing or inclusion was publicly disclosed.

Availability and public pricing

Current vendor-owned site presents HCHB as a modern EHR platform for home health, hospice and personal care, with current platform, PointCare, Back Office, Connect, Personal Care, services and AI/automation offerings. Boundary: this is more than a coordination/EVV product—it is marketed and documented as a full home-based-care clinical and administrative EHR, while EVV is one component. The Jefferson public record is a public-sector/customer-specific contract amount, not list pricing. No official promotional price, stale vendor rate card, or conflicting official price was found; third-party price claims were excluded. Minimums, trial availability, migration specifics and payment terms remain undisclosed publicly.

Qualifications

Official pages do not publish a general price book. The $84,000/$73,000 annual figures and $18,000 tablet amount come from Jefferson County NY Resolution 88 and are explicitly tied to that agency’s negotiated software purchase, implementation/training and tablet upgrade; they are not comparable to a standard monthly SaaS rate. HCHB states implementation includes training/education and core solutions, but does not publicly specify data migration scope, duration, minimums, renewal/termination terms, or whether every named capability is included in every contract. The telehealth/e-prescribing statements in the linked HCHB EMR article are broad industry/current-EMR discussion; they should not be read as proof of a separately bundled or priced HCHB telehealth product.